Owais Khan

• Enhanced security response times by efficiently dispatching officers to incidents and alarms.
• Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
• Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
• Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
• Assisted in emergency situations, coordinating resources and providing critical information to first responders.
• Responded to 200 calls per day to execute service or requests for emergency and routine assistance.

• Improved network efficiency by optimizing configurations and implementing necessary updates.
• Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Streamlined IT support processes, resulting in increased productivity within the department.
• Developed and documented standard operating procedures for consistent IT service delivery across the organization.
• Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
• Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
• Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.

• Evaluated problematic conditions to resolve issues and optimize service levels.
• Maintained and updated systems to drive communication with internal and external customers.
• Managed paperwork and necessary information required for client shipments.
• Managed movement, sorting and loading of supplies to keep deliveries on schedule.
• Organized purchase and delivery of materials needed for various contracts.

• Designed sales and service strategies to improve revenue and retention.
• Led employee evaluations with constructive feedback to boost performance.
• Formed and sustained strategic relationships with clients.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Created schedules and monitored payroll to remain within budget.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

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• Investigated and resolved customer and vendor issues to retain business.
• Liaised with customers to provide logistics for drivers and coordinate delivery times.
• Worked closely with transportation supervisor to dispatch and assign loads.
• Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Answered customer requests with information about product availability, shipping information and status updates.
• Reported delays, accidents or other traffic and transportation situations.

• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.