LANELL PRATT
San Jose
Summary
Highly skilled and dependable Building Maintenance Worker with a superior customer service history and strong work ethic. Excellent knowledge base in building, electrics, plumbing, carpentry, and all other aspects of building systems and repair. Adept multitasker, able to handle several simultaneous building tasks and issues with speed and professionalism. Adept at performing repairs and maintenance tasks for multi-family, commercial and industrial facilities. Thorough knowledge of building systems, equipment and controls. 15+ years of experience skilled in plumbing, electrical and HVAC repairs. Comfortable troubleshooting and working with sense of urgency. Committed to providing excellent customer service through warm and welcome environment and caring attitude.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Facility Technician
Avea Technology
Mountain View, CA
04.2025 - Current
- Diagnosed and repaired equipment malfunctions to ensure operational efficiency.
- Conducted routine maintenance on machinery, enhancing reliability and performance.
- Collaborated with team members to streamline workflow processes and improve productivity.
- Trained junior technicians on equipment handling and safety protocols.
- Implemented preventive maintenance schedules, reducing unexpected downtime significantly.
- Analyzed technical reports to identify trends and areas for process improvement.
- Led troubleshooting sessions, facilitating knowledge sharing among team members.
- Developed standard operating procedures for enhanced consistency in operations.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Elevated data security, implementing robust cybersecurity measures across all systems.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Facility Technician III
Samsung Research Institute
Mountain View, CA
01.2025 - 04.2025
- Mentored junior technicians on best practices in device maintenance and repair techniques, fostering team skill development.
- Streamlined operational processes to reduce turnaround time for device repairs, increasing efficiency within the service center.
- Oversaw inventory management for repair parts, optimizing resource allocation and reducing delays in service delivery.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Researched and implemented new technologies and equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Facilities Maintenance Technician I
Avalon
Los Gatos, CA
09.2024 - 01.2025
- Conducted routine inspections of facilities to identify maintenance needs and ensure compliance with safety standards.
- Performed preventive maintenance on HVAC, plumbing, and electrical systems to optimize operational performance.
- Collaborated with vendors to schedule repairs and service appointments, ensuring timely resolution of issues.
- Trained junior technicians in best practices for equipment care and safety protocols, enhancing team efficiency.
- Developed and implemented maintenance schedules that improved asset longevity and reduced downtime incidents.
- Led emergency response efforts during facility crises, coordinating repairs to minimize disruption to operations.
- Streamlined inventory management processes for maintenance supplies, reducing costs through efficient stock control measures.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Fostered a positive work environment through teamwork, collaboration, and maintaining an organized workspace.
- Provided exceptional customer service while responding to work orders, resolving issues in a timely manner.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Facilities Maintenance Technician I
Netflix
Los Gatos, CA
09.2018 - 07.2024
- Oversaw building exterior and interior maintenance tasks on a daily basis
- Monitored and repaired building maintenance equipment on a regular basis
- Coordinated larger upgrade and repair projects with management to reduce disruption to office staff as much as possible
- Inspect buildings and other structures to determine functional systems and detect malfunctions and needed repairs, making notes and recommendations using a pre-established check sheet
Facility Technician
Flagship Facility Service
San Jose, CA
04.2017 - 09.2018
- Logged detailed and thorough records of maintenance performed
- Repaired and replaced plumbing parts, including futures and drain lines
- Changed filters on all HVAC equipment
- Monitored and maintained heating, ventilation, and cooling system
- Set up facilities for meetings, training, events, and parties, including connecting audiovisual equipment
- Received and correctly processed both written and verbal instructions, prints, and work orders
- Submitted completed work orders to the manager on duty
- Correctly and safely used a variety of hand tools, saws, and cutting equipment to carry out job duties
- Installed drywall, ceilings, trim, and fabricated replacement trim and moldings
- Aligned and squared frames and forms for installation
- Installed interior finish items including wall protection, doors, and hardware, toilet accessories, cubicles, and TV brackets
- Operated electric and cordless hammers, drills, and cutting torches
- Followed established job site safety regulations and maintained a safe and clean work area
- Planned and executed work with proper tools and materials to maximize efficiency.
General Contractor Assistant
David Zimbuer Construction
San Jose, CA
02.2017 - 09.2018
- Followed standards and procedures to maintain a safe work environment
- Met production goals by maintaining cost-effective levels of spare parts inventory
- Attended pre-construction meetings with contractors, building officials, inspectors, and subcontractors
- Planned projects by identifying necessary equipment, tools, and required assistance
- Completed tear-down of existing structures and prepared for new construction
- Installed drywall, ceiling, trim, and fabricated replacement trim and moldings
- Built and hung custom doors and frames
- Unpacked and assembled all new merchandise using a variety of power tools
- Loaded and unloaded building materials used for construction
- Dug trenches, backfilled holes, and compacted earth to prepare for new construction
- Prepared and cleaned construction sites by removing debris.
Plumbing/Construction Labor
Rick Anderson's Construction
Kilgore, TX
02.2005 - 08.2015
- Labored on commercial construction sites, assisting with building projects from start to finish
- Performed tasks like digging, mixing concrete, lifting/moving materials, cleaning up debris
- Assisted skilled trade workers like carpenters, electricians, plumbers by preparing project areas, gathering supplies/tools, general cleanup
- Operated manual and power tools like hammers, drills, saws to assist in tasks like framing, drywall installation, finish work
- Safely operated equipment like forklifts to move construction materials around active job sites
- Performed demolition work by dismantling structures and hauling debris
- Assisted in laying foundations, installing drainage/sewage systems, paving/flat work
- Followed all safety protocols, wearing proper PPE like steel-toe boots, gloves, hard hats
- Worked on residential renovation/addition projects like decks, garages, kitchen/bath remodels
- Gained experience in roofing, siding installation/repair, window/door replacement
- Maintained tidy, organized job sites by collecting/removing trash, sorting/storing materials
- Assisted with tasks like setting forms, placing reinforcing bar, pouring/finishing concrete.
Education
Associate of Arts - General Studies
De Anza College
Cupertino, CA06.2016
GED -
Carlmont High School
Belmont, CA06.1993
Skills
- Extensive building maintenance experience
- Proficient in soldering techniques
- Proficient in hand and power tool operation
- Skilled in building maintenance and repair
- Expertise in lighting system repair
- Effective team leadership
- Strong physical stamina for lifting equipment
- HVAC system installation
- Power tool proficiency
- Electrical diagnostics
- Installation of equipment
- Time management
Certification
- Osha 30 Certified, 2024-06
- Forklift Certified, 2023-04
Timeline
Senior Facility Technician
Avea Technology
04.2025 - Current
Facility Technician III
Samsung Research Institute
01.2025 - 04.2025
Facilities Maintenance Technician I
Avalon
09.2024 - 01.2025
Facilities Maintenance Technician I
Netflix
09.2018 - 07.2024
Facility Technician
Flagship Facility Service
04.2017 - 09.2018
General Contractor Assistant
David Zimbuer Construction
02.2017 - 09.2018
Plumbing/Construction Labor
Rick Anderson's Construction
02.2005 - 08.2015
Associate of Arts - General Studies
De Anza College
GED -
Carlmont High School