Dynamic Senior Facility Technician with BGIS O&M Solutions, recognized for enhancing customer satisfaction through expert troubleshooting and efficient repairs. Demonstrated strong attention to detail and effective communication skills, leading to improved team productivity and safety compliance. Proven ability to adapt quickly to new technologies while mentoring junior staff for career growth.
Overview
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1
Certification
Work History
Senior Facility Technician
BGIS O&M Solutions
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Supervisor Technical Building Operations
Standard Life Property Management
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Gathered, organized and input information into digital database.
Frequently inspected production area to verify proper equipment operation.
Collected, arranged, and input information into database system.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Technicien En Gaz #1 - Gas Technician Installer
La Cite Collegiale
801 Aviation Pkwy, Ottawa, ON K1K 4B2
06.2004
Air Conditioning And Refrigeration Mechanic - Air Conditioning And Refrigeration
Algonquin College
Ottawa, None
05.2003
Gas Technician #2 & 3 - Gas Technician And Installer
389 Boulevard De La Cité-des-Jeunes, Gatineau, Que
06.1986
Skills
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Power Tools and Equipment
Written/Verbal communication
Troubleshooting
Installation and repair
Maintenance and repairs
Mechanical Knowledge
Preventive Maintenance
Documentation and reporting
Equipment maintenance
Work Planning and Prioritization
Customer interaction
System troubleshooting
Languages
English
Native or Bilingual
Accomplishments
27 years of service as a Building Equipment Technician (Nexacor Realy Managment) and Senior Facility Technician (BGIS & SNC Lavalin) working for at Bell Canada.
Certification
Skills and Trades Ontario, Certificate in Air-conditioning and Refrigeration.
TSSA, Gas Technician #1
TSSA, 3rd Class Operating Engineer
Apprentice Electrician (1990)
Timeline
Senior Facility Technician
BGIS O&M Solutions
Supervisor Technical Building Operations
Standard Life Property Management
Technicien En Gaz #1 - Gas Technician Installer
La Cite Collegiale
Air Conditioning And Refrigeration Mechanic - Air Conditioning And Refrigeration
Algonquin College
Gas Technician #2 & 3 - Gas Technician And Installer