Lance Relucio
London,Ontario
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users, developing, and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Associate
Haitong Bank, Macau Branch
Macao
09.2020 - 11.2023
- Manages and overlooks local IT infrastructure
- Assisted in software & hardware maintenance, server patching w/ Lisbon head office
- Prevent and reports cyber incidents to local cybersecurity entity
- Prepared and managed budgets for local branch IT department.
Engineer
Vastcom Technology Limited
Macao
08.2019 - 08.2020
- Delegated to several locations and provided technical assistance
- Assisted in product software & hardware maintenance, repair and installation
- Performed health checks and updates to network server to clients onsite.
Service Technician
TCS John Huxley Asia Limited
Macao
03.2018 - 08.2019
- Provide technical assistance and support for clients' onsite
- Carry out assigned daily operational tasks and preventive maintenance
- Inspected equipment to diagnose operational issues
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
Technical Engineer
Vastcom Technology Limited
Macao
11.2016 - 02.2018
- Provide technical assistance and support for head office
- Monitored and maintained IPTV system for hotel clients onsite
- Performed health checks and updates to network server.
IT Support Specialist
QTS Macau Limited
Macao
06.2015 - 09.2016
- Provided technical assistance and support for clients
- Installing and configuring computer hardware operating systems and applications
- Perform hardware & software administrator tasks
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Bachelor of Science - International Hospitality
City University of Macau
Macau, China06-2016
Special Academic Program - Hospitality Management
Florida State University
Tallahasse, FL12-2013
Post-Secondary Diploma - Information Technology
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Technical/User Support
- Software Installation
- Information Protection
- Application Installations
- Configuration Management
- Mobile Device Management
Certification
03/01/23, Google IT Support Professional Certificate
References
Luigi A. Aslarona, PMP
Senior Operations Manager - TCSJOHNHUXLEY (APAC)
+853 6313 9100 - luigi.aslarona@gmail.com
Technical Profile
- Microsoft Office
- Microsoft Windows 10
- Microsoft Windows Server
- File Servers
- Monitoring and Management Servers
- IOS
Languages
English
Native/ Bilingual
Timeline
IT Associate
Haitong Bank, Macau Branch
09.2020 - 11.2023
Engineer
Vastcom Technology Limited
08.2019 - 08.2020
Service Technician
TCS John Huxley Asia Limited
03.2018 - 08.2019
Technical Engineer
Vastcom Technology Limited
11.2016 - 02.2018
IT Support Specialist
QTS Macau Limited
06.2015 - 09.2016
Bachelor of Science - International Hospitality
City University of Macau
Special Academic Program - Hospitality Management
Florida State University
Post-Secondary Diploma - Information Technology
Fanshawe College of Applied Arts And Technology
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