Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Dawna Galbraith

Calgary,AB
Dawna Galbraith

Summary

Dear Hiring Manager,

I Am applying for the position of Driver with Alberta Precision Labs.

I drove a school bus for nine years, and I have a Class 3 license with a S endorsement. I am enthusiastic and a quick problem solver. I have my TDG certificate, plus a 3-year driving abstract.

I retired from Enmax two years ago, and I'm looking into re-entering the workforce. I look forward to meeting with you in person.

and discussing the details of this position. In the meantime, please find my CV attached. References are available upon request.

Overview

37
years of professional experience

Work History

Enmax
Calgary, Canada

Customer Service Representative
08.2008 - 08.2024

Job overview

  • Use SAP software
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Canada Safeway
Calgary, Canada

Cashier
06.1990 - 07.2006

Job overview

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Resolve customer complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Cash checks for customers.
  • Weigh items sold by weight to determine prices.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Compute and record totals of transactions.
  • Sell tickets and other items to customers.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Sort, count, and wrap currency and coins.
  • Process merchandise returns and exchanges.
  • Pay company bills by cash, vouchers, or checks.
  • Request information or assistance using paging systems.
  • Stock shelves, and mark prices on shelves and items.
  • Compile and maintain non-monetary reports and records.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Offer customers carry-out service at the completion of transactions.

Cardinal bus lines
Calgary, AB

School Bus Driver
09.1987 - 05.1996

Job overview


  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Reported accidents, hazards or transportation delays using mobile two-way radios.
  • Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.

Education

Norquest College
Edmonton, AB

Certificate of Achievement
04.2001

Skills

  • World-Class Customer Service
  • Customer Order Fulfillment
  • Troubleshooting/ Problem Solving
  • Up-Selling/Sales Support
  • Call Center Operations
  • Technical/User Support
  • Complaint Handling
  • Customer Care
  • Customer Service
  • Customer Support
  • Call Center
  • CSR
  • SAP

Languages

English, Fluent

Timeline

Customer Service Representative

Enmax
08.2008 - 08.2024

Cashier

Canada Safeway
06.1990 - 07.2006

School Bus Driver

Cardinal bus lines
09.1987 - 05.1996

Norquest College

Certificate of Achievement

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Dawna Galbraith