Lance Carter
Lincoln,N.B
Summary
Hardworking employee enthusiastic about learning new sales methods inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Executive
Xplore
05.2022 - Current
- Informed and suggested new internet products to customers.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Developed and managed strong and growing pipelines of prospective small business customers.
Salesman
Xplornet Communications
06.2018 - 05.2022
- Promoted and up-sold products and services to meet needs of customers.
- Showcased product features to customers and discussed technical details to confidently overcome objections and lock in sales.
- Interact with potential customers to identify opportunities and secure new business
- Upheld high standards of customer service by promoting and upselling new products and services.
- Answer inbound calls from potential clients to present the value of the company’s services
- Working with partners to schedule customer installation appointments
Car Salesman
Volvo Cars NB/Fredericton Mitsubishi
08.2017 - 05.2018
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Provide clients with exceptional customer service while attending to their product needs
- Specialized in high tech vehicle deliveries
- Certified to sell both product lines, Mitsubishi triple diamond certified and Volvo performance academy master certification
- Vast knowledge of hybrid and electric vehicles
- Focused on building and maintaining client relationships
Personal Banking Representative
CIBC – PC Financial Contact Centre
10.2014 - 05.2016
- Aid clients with personal banking needs
- Promoted financial products by maintaining excellent service offering knowledge.
- Met and exceed sales targets frequently
- Dealt with diffusing client dilemmas
- Built and maintained working relationships with frequent clients
- Analyzing client’s precise needs through conversation
- Worked in a team sales environment, assisting team leader with group’s moral
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Water Treatment Plant Operator
City of Fredericton
10.2010 - 08.2014
- Analytical/Instrumentation/Troubleshooting
- Microbiology sampling
- Overseeing chemical addition processes
- Water pump repair
- Water distribution monitoring
- Monitoring water consumption totals
- Inspect the treatment plant systems on a daily basis to ensure effective operations
- Conduct inspections/tests of electrical generators and mechanically driven water pumps
- Assist with electrical repairs throughout water treatment system
- Provide reports to government agencies, departments and other organizations as required
- Maintain daily logs of water system
Counter Sales/Customer Service
Liteco
05.2009 - 10.2010
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Packing and shipping/picking orders
- Ordering specific materials for customers
- Providing customer service
Education
Diploma - Industrial Instrumentation Tec
NSCC Marconi Campus
Sydney06.2009
High School Diploma -
Strait Area Education Recreation Centre
Port Hawkesbury, NSWater Treatment Plant Operator Level II -
ACWWA
N/A2013
Water Distribution Operator Level I -
ACWWA
N/A2013
Skills
- Lead Generation
- Critical Thinking
- Inquiry Response
- Client Needs Assessment
- Telephone Support
- Overcoming Objections
- Client Rapport-Building
- Sales and Marketing Strategy
- Account Development
- Communications Strategies
- Client Contact
Certification
First Aid Certificate
Certificate of Dangerous Goods Training
Chlorine Characteristics Safety
Fall Protection Training
Emergency Chlorine Tonner Repair Training
Counter Balance & Reach Truck License
Diploma Industrial Instrumentation Technician
OHS - Occupational Health and Safety
WHIMIS – Workplace Hazardous Materials Information System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Executive
Xplore
05.2022 - Current
Salesman
Xplornet Communications
06.2018 - 05.2022
Car Salesman
Volvo Cars NB/Fredericton Mitsubishi
08.2017 - 05.2018
Personal Banking Representative
CIBC – PC Financial Contact Centre
10.2014 - 05.2016
Water Treatment Plant Operator
City of Fredericton
10.2010 - 08.2014
Counter Sales/Customer Service
Liteco
05.2009 - 10.2010
Diploma - Industrial Instrumentation Tec
NSCC Marconi Campus
High School Diploma -
Strait Area Education Recreation Centre
Water Treatment Plant Operator Level II -
ACWWA
Water Distribution Operator Level I -
ACWWA
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