Lana Sanford

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Trained to respond to emergencies, multiple injury occurrences, guest and employee medical emergencies and deaths.

Trained to provide the highest quality of service while acting with great respect,compassion, care and integrity.

Trained to keep families and loved ones informed and educated while responding to their expectations and earning their trust.