Summary
Overview
Work History
Education
Skills
Relevantskillsresponsibilities
Languages
Timeline
Generic

SANSRATI SHEEL

Surrey,Canada

Summary

Dependable experience in Hospitality and Tourism industry for 9 years. Skilled in customer service and hospitality to provide an optimal flight and on ground experience for customers. Seeking a full time position with a reputable company. A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.

Overview

9
9
years of professional experience

Work History

Flight Attendant

Saudi Arabian Airlines
08.2011 - 11.2018
  • Positive welcoming to the customers, serving food and beverage and providing key information about offerings to passengers during flight
  • Supervised and directed other crew members in proper discharge of their duties
  • Assisted flight colleagues in doing in-flight tasks as per the company policies and procedures
  • Performed admin work related to flights such as maintaining logs, passenger actions reports etc
  • Supervised the worked performed by the ground staff, whenever required basis the timing of the flights
  • Mentored and developed various team members while supporting, motivating and communicating effectively with all colleagues
  • Maintained a professional upkeep on appearance and mannerisms
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.

Front Office Executive

Oberoi Hotel Group
01.2010 - 05.2011
  • Greeting customers to help facilitate services, interacted with customers to determine needs
  • Maintained all Hotel logs of Check-in, Check-out and Payment Details
  • Other admin work such as printing, scanning and responses to emails on behalf of the hotel
  • Managed customer complaints and resolved the issues to complete satisfaction
  • Managed all front desk operations for bus high volume period
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
  • Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.

Education

Diploma - Hospitality and Travel Management

Aviation

High School Diploma -

Mansarovar Public School
India
03-2007

Skills

  • Customer service
  • Positive thinking
  • Detail oriented
  • Decisive
  • Planning
  • Organizational skills
  • High-energy
  • Hospitality service expertise
  • Reliable
  • Time management
  • Fast learner
  • Verbal and written communication
  • Outgoing personality
  • Leadership qualities
  • Multitasking
  • Administrative tasks
  • Calmness under pressure
  • Emergency response coordination
  • Office records management
  • Crew coordination
  • File maintenance
  • Event planning
  • Language skills
  • Excel
  • Word
  • Strong work ethic
  • Attention to detail

Relevantskillsresponsibilities

Positive welcoming to the customers, serving food and beverage and providing key information about offerings to passengers during flight, Supervised and directed other crew members in proper discharge of their duties, Assisted flight colleagues in doing in-flight tasks as per the company policies and procedures, Performed admin work related to flights such as maintaining logs, passenger actions reports etc., Supervised the worked performed by the ground staff, whenever required basis the timing of the flights., Mentored and developed various team members while supporting, motivating and communicating effectively with all colleagues, Maintained a professional upkeep on appearance and mannerisms, Greeting customers to help facilitate services, interacted with customers to determine needs, Maintained all Hotel logs of Check-in, Check-out and Payment Details, Other admin work such as printing, scanning and responses to emails on behalf of the hotel., Managed customer complaints and resolved the issues to complete satisfaction, Managed all front desk operations for bus high volume period.

Languages

Hindi
Native or Bilingual
Bengali
Professional Working

Timeline

Flight Attendant

Saudi Arabian Airlines
08.2011 - 11.2018

Front Office Executive

Oberoi Hotel Group
01.2010 - 05.2011

Diploma - Hospitality and Travel Management

Aviation

High School Diploma -

Mansarovar Public School

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