Lana Ma
Winnipeg
Summary
Motivated and adaptable professional with strong interpersonal and communication skills, proven academic excellence, and a demonstrated ability to work collaboratively and lead when needed. Adept at balancing multiple responsibilities while delivering high-quality results. Passionate about customer service, community involvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Dynamite Groupe (Garage)
10.2023 - 02.2025
- Delivered exceptional customer service and supported sales growth through personalized assistance and product knowledge.
- Maintained store organization and visual merchandising standards.
Sales Associate
Nike Outlet Collection
09.2023 - 01.2024
- Assisted customers in finding products, processed transactions, and ensured a positive shopping experience.
- Contributed to meeting sales targets and maintaining store presentation.
Customer Service & Online Orders
BangBang Sushi
01.2023 - 06.2025
- Managed online order processing and ensured accurate and timely fulfillment.
- Provided friendly and efficient service to in-person customers.
Education
No Degree - University 1
University of Manitoba
Winnipeg, MBCertified Skincare Technician - Esthetics
Eternal Beauty Spa
Winnipeg, MB01.2025
High School Diploma -
Vincent Massey Collegiate
Winnipeg, MB06.2024
Skills
- Excellent interpersonal and communication abilities
- Consistent academic achievement (Honor Roll every year)
- Team-oriented with proven leadership capabilities
- Customer service and retail sales expertise
- Highly organized with strong attention to detail
- Knowledge of Asian Beauty trends and products
Languages
English
Native or Bilingual
Certification
- Red Cross Swim Program – Bronze Medallion Certification (2019)
- Royal Conservatory of Music – Completed Music Theory (2016)
- Yamaha Music School – Special Advanced Program (2015)
INTERESTS
Spending quality time with family and friends, Traveling and exploring new cultures, Composing and performing piano music
Timeline
Sales Associate
Dynamite Groupe (Garage)
10.2023 - 02.2025
Sales Associate
Nike Outlet Collection
09.2023 - 01.2024
Customer Service & Online Orders
BangBang Sushi
01.2023 - 06.2025
No Degree - University 1
University of Manitoba
Certified Skincare Technician - Esthetics
Eternal Beauty Spa
High School Diploma -
Vincent Massey Collegiate