LAN LUGAR
Waterloo,Canada
Summary
Dynamic and results-driven professional with extensive experience in business administration, team leadership, and technology integration across diverse industries. Proven ability to align technical, operational, and strategic goals with organizational objectives. Adept at managing resources, implementing quality assurance measures, and enhancing operational efficiency. Known for developing innovative solutions that drive organizational performance, foster inclusivity, and meet stakeholder expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager, Business Administration and Performance
Owujupe
01.2024 - Current
- Oversaw daily operations and resource management to ensure optimal performance and alignment with strategic goals
- Developed and implemented policies for operational efficiency and compliance with local and federal legislation
- Designed quality assurance frameworks to monitor and evaluate divisional performance, ensuring accountability and continuous improvement
- Managed cross-functional teams to align divisional objectives with broader organizational priorities, leveraging data-driven insights for decision-making
Full Stack Developer & Strategic Coordinator
Bank of New York
01.2022 - 01.2024
- Spearheaded a major modernization project, optimizing legacy systems and introducing scalable solutions
- Designed and implemented data reporting structures, enabling better tracking of performance metrics
- Played a pivotal role in team resource planning, recruitment, and onboarding, ensuring alignment with divisional goals
- Conducted performance reviews and implemented professional development plans, fostering team growth
- Collaborated with senior management to align project deliverables with strategic initiatives
Full Stack Engineer & Project Manager
Xtend New Media & Mindtree
01.2021 - 01.2022
- Managed project teams to conduct research, develop policies, and implement innovative software solutions
- Championed compliance with accessibility standards and corporate policies across projects
- Facilitated stakeholder engagement, ensuring alignment and buy-in for operational changes
Frontend Developer & Consultant
Polaris Digitech Limited
01.2018 - 01.2021
- Developed scalable web applications, improving operational efficiency for public and private sector clients
- Contributed to data visualization initiatives that enhanced reporting accuracy and informed decision-making
- Led cross-functional workshops to gather and implement user requirements, ensuring project success
Customer Service Manager
Hi-tech World
01.2018 - 12.2018
- Directed customer service operations, achieving a 25% increase in client retention through proactive engagement strategies
- Developed and executed operational policies to enhance team productivity and customer satisfaction
- Managed escalated public concerns and complaints, ensuring resolution aligned with organizational standards
- Collaborated with leadership to align customer service initiatives with business objectives
Education
Web Development & Applications Fundamentals -
Conestoga College
Waterloo, ON01.2024
MSc - Geoinformation Science and Spatial Management
Poznan University
01.2022
Skills
- Strategic Planning and Execution
- Team Leadership and Mentorship
- Policy Development and Compliance
- Business and Financial Administration
- Human Resource and Labour Relations Management
- Project Management and Quality Assurance
- Data Management, Analysis, and Reporting
- Stakeholder Engagement and Relationship Building
- Technical Proficiency: Modern Development Tools
- CRM Systems
- Advanced Reporting Tools
- Analytical Problem-Solving
- Communication
- Multicultural Experience
- Leadership Under Pressure
- Management Tools
- Development Expertise
- Data Analytics
- Quality Assurance
Certification
Diploma in Customer Service, AC-1238-42736105, Alison
Accomplishments
- Resource Optimization: Directed the reorganization of team structures, reducing costs by 20% while improving service delivery.
- Strategic Projects: Successfully led the migration of software systems, achieving a 30% efficiency gain.
- Quality Assurance: Implemented robust testing strategies and compliance monitoring systems, reducing errors by 25%.
- Community Engagement: Built strategic partnerships with stakeholders, enhancing the organization's reputation and expanding its reach.
- Diversity & Inclusion Initiatives: Developed and implemented equitable hiring practices, fostering an inclusive workplace culture.
Timeline
Manager, Business Administration and Performance
Owujupe
01.2024 - Current
Full Stack Developer & Strategic Coordinator
Bank of New York
01.2022 - 01.2024
Full Stack Engineer & Project Manager
Xtend New Media & Mindtree
01.2021 - 01.2022
Frontend Developer & Consultant
Polaris Digitech Limited
01.2018 - 01.2021
Customer Service Manager
Hi-tech World
01.2018 - 12.2018
MSc - Geoinformation Science and Spatial Management
Poznan University
Web Development & Applications Fundamentals -
Conestoga College
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