LAMYA JAMOUS
Toronto,Ontario
Summary
UI/UX Designer seeking to leverage expertise in user research, design thinking, and e-commerce platforms to contribute to the development of an innovative E-commerce platform as part of the InPower App WIP opportunity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
Beautique Company
08.2022 - 12.2022
- Followed up with clients after installations to assess quality service and customer satisfaction
- Contacted new and existing customers to outline the benefits of products
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Assistant Store Manager
Jordanian Stores Company for General Trading LLC
01.2022 - 07.2022
- Handled scheduling for store shifts to achieve adequate staffing
- Handled complaints from customers by empathetically listening, recording details, and offering solutions
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Prepared staff work schedules and assigned team members to specific duties
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
Biomedical Engineer
Smile Care Clinic
09.2020 - 12.2021
- Designed products to operate, sustain, and repair medical hardware and software utilized in the execution of a wide array of anatomical and physiological experiments.
- Kept detailed records and documents of research requirements and procedures.
- Optimized medical device performance with thorough testing and analysis, ensuring safety and efficacy.
- Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
Education
Health Informatics, Postgraduate Certificate - Health Informatics
George Brown College
Toronto, ON08.2024
Bachelor of Engineering Technology - Biomedical Engineering
Yarmouk University
Irbid, Jordan 09.2020
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Python
- Tableau
- Data Visualization and Dashboard
- MATLAB
- User Research
- User Flows
- UI/UX Design
- Adobe XD
- Project management
- Data analysis fundamentals
- Critical and analytical thinking
- Problem-solving
Certification
- The Data Science of Healthcare, Medicine, and Public Health, 12/25/2023, LinkedIn Learning
- Introduction to Health Care Improvement (Student Version), 12/13/2023, IHI Open School (Institute for Health Improvement)
Highlight Of Qualifications
- In-depth understanding of health informatics and biomedical engineering principles.
- Proficient in conducting user research and gathering insights to inform UI/UX design decisions.
- Experience in project management and coordination of cross-functional digital health projects.
- Proficient in research and trend analysis, along with strong analytical abilities.
- Strong collaboration and communication skills, able to work effectively in cross-functional teams.
- Knowledgeable about incorporating user feedback and iterating designs to achieve optimal results.
Languages
English
Arabic
Timeline
Sales Representative
Beautique Company
08.2022 - 12.2022
Assistant Store Manager
Jordanian Stores Company for General Trading LLC
01.2022 - 07.2022
Biomedical Engineer
Smile Care Clinic
09.2020 - 12.2021
Health Informatics, Postgraduate Certificate - Health Informatics
George Brown College
Bachelor of Engineering Technology - Biomedical Engineering
Yarmouk University
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