LAKSHAY DUDEJA
London,Ontario
Summary
Dependable and goal-oriented IT Operations Analyst with 3.5 years of experience in providing technical support and maintaining company wide networks. 2+ years of experience as a Network Engineer in enhancing network security, providing network support to customers and deploying and maintaining LAN and WAN infrastructure. Detail oriented and great communicator with the ability to work in a fast-paced and deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Operations Analyst L
TD Bank Group
12.2020 - Current
- Providing Help Desk based IT support to end-users in a fast-paced Windows based environment
- Assisting TD Bank Group employees with their software, hardware, mobility and telephony related issues
- Attending over 30 inbound calls daily delivering excellent customer service with over 85% first call problem resolution
- Contributed in training / shadowing coworkers at service desk
- Documenting and ticketing calls and Incidents using ServiceNow to keep track of user issues
- Researching, resolving and following up on client issues, earning 92% Customer satisfaction rating.
Network Engineer
Alethe Consulting Pvt. Ltd.
07.2016 - 11.2018
- Maintained communication networks, monitored network performance, and resolved technical issues for customers
- Installed and configured network devices, including firewalls, routers, switches, Wireless APs, and WLAN controllers
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines to both internal and external supported customers
- Created and configured 50+ VPNs for corporate and employee use
- Provided 24/7 technical support to customers to ensure there is no impact on business and users.
Education
Post-Graduate Certificate - Information Security Management
Fanshawe College
London, Ontario08.2020
Post-Graduate Certificate - Network and Security Architecture
Fanshawe College
London, Ontario12.2019
Bachelor of Science - Computer Science and Engineering
Amity University
Noida, Uttar Pradesh06.2016
Skills
- Networking: LAN-WAN configurations, Firewall Policies, ACLs, TCP/IP, Routing protocols, IPsec/SSL VPN, DMVPN, DNS, FTP, EIGRP, BGP
- Operating Systems: Windows Server Administration; Linux Administration; GPO; Virtualization (KVM);
- Ticketing tools: ServiceNow
- Firewalls: Fortinet, Cisco ASA, Palo Alto
- Monitoring and Performance: System Monitoring Tools, Performance Optimization, Log Analysis
- Additional Knowledge: Security Policy Creation, Network Monitoring, Packet Analysis, ITIL Framework, Remote Assistance
Certification
- CompTIA Security+
- Microsoft Certified: Azure Fundamentals
- Fortinet NSE 1 & 2
- CCNA Security
- CCNA Routing and Switching
Awards
Dean's Honor Roll
In recognition of academic excellence, a student who achieves a term grade point average of 3.9 while maintaining a full-time course load in their program is named to the Dean's Honour Roll.
Timeline
IT Operations Analyst L
TD Bank Group
12.2020 - Current
Network Engineer
Alethe Consulting Pvt. Ltd.
07.2016 - 11.2018
Post-Graduate Certificate - Information Security Management
Fanshawe College
Post-Graduate Certificate - Network and Security Architecture
Fanshawe College
Bachelor of Science - Computer Science and Engineering
Amity University
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Christopher HarrisChristopher Harris
Senior Team Manager, Business Banking at TD Bank GroupSenior Team Manager, Business Banking at TD Bank Group
Lindsay MackintoshLindsay Mackintosh
AVP, HR - Compensation Advisory at TD Bank GroupAVP, HR - Compensation Advisory at TD Bank Group