Lakhvir Kaur
Dartmouth,NS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
McDonald's
06.2024 - Current
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Shift Manager
Burger King
11.2021 - 06.2024
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Cashier
AMR
07.2020 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Daycare Teacher
Garderie Educative Nif Naf
08.2019 - 06.2021
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Customer Service Help Desk Representative
Punjab National Bank
02.2018 - 10.2018
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
College CDI
06.2020
Bachelor of Arts - Education in Mathematics And Arts
Punjab University
Punjab, India04.2018
Skills
- Sales and Upselling
- Decision-Making
- Customer Service
- Patience Maintenance
- Time Management
- Complex Problem-Solving
- Guest inquiries
- Punctual and Reliable
- Energetic and Enthusiastic
- Team Development
Certification
- Certified - Food&safety
- First Aid/CPR certified
Timeline
Guest Experience Manager
McDonald's
06.2024 - Current
Shift Manager
Burger King
11.2021 - 06.2024
Cashier
AMR
07.2020 - 11.2021
Daycare Teacher
Garderie Educative Nif Naf
08.2019 - 06.2021
Customer Service Help Desk Representative
Punjab National Bank
02.2018 - 10.2018
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
College CDI
Bachelor of Arts - Education in Mathematics And Arts
Punjab University
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