AMRITPAL KAUR
Vaughan,ON
Summary
Experienced Guest Experience Manager with strong problem-solving abilities, exceptional leadership, and teamwork skills. Successfully implemented a comprehensive training program resulting in improved customer service and increased revenue. Analyzed data from customer feedback surveys to develop actionable insights for enhancing guest experience. Skilled in complaint handling and client relationship management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest experience manager
MCDONALD'S, Caledonia
Caledonia
01.2023 - Current
- Implemented a comprehensive training program for staff members to improve customer service skills
- Utilized strong problem-solving abilities to troubleshoot issues related to customer satisfaction
- Collaborated with management team to design promotional campaigns that increased revenue and strengthened customer loyalty
- Analyzed data from customer feedback surveys to develop actionable insights for enhancing the guest experience
- Conducted regular meetings with staff members to discuss performance metrics and goals related to the guest experience
Crew Leader
KFC, Amritsar, PUNJAB
Amritsar, PUNJAB
05.2021 - 03.2023
- Demonstrated strong leadership skills by managing and motivating team members to increase productivity
- Trained and supervised new staff to meet high performance standards
- Supervised crews to attain top-quality workmanship, efficiency, and employee satisfaction
- Mentored crew members to drive development and reach company goals
Education
master's degree - Food science and technology
Khalsa college
Amritsar12.2019
bachelor's degree - Food science and technology
Khalsa college
Amritsar12.2017
Completed coursework towards personal support worker -
Academy of learning career college
Hamilton, OntarioSkills
- Leadership and teamwork
- Empathy
- Guest communication
- Guest Services
- Complaint Handling
- Assistance in daily living activities
- Sales and Upselling
- Hospitality and service knowledge
- Client Relationship Management
- Sales and upselling
Certification
- Cpr and first aid
- Food handler certificate
Timeline
Guest experience manager
MCDONALD'S, Caledonia
01.2023 - Current
Crew Leader
KFC, Amritsar, PUNJAB
05.2021 - 03.2023
master's degree - Food science and technology
Khalsa college
bachelor's degree - Food science and technology
Khalsa college
Completed coursework towards personal support worker -
Academy of learning career college