Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samantha Roberts

Portage La Prairie,MB

Summary

Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Organized and dependable in successfully managing priorities with a background in implementing and improving technology.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Experience Manager

McDonald's Restaurant
05.2018 - 07.2023
  • Monitored guest feedback, using to improve service and departmental operations.
  • Monitored guests feedback to further coach and develop our team to improve skills and used recovery techniques .
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction
  • Motivated and rewarded employees to improve engagement.
  • Planned and executed events for our guests and employees.
  • Surveyed guests to check for areas in need of improvement.
  • Balance between Guest Experience Manager and Operational technology Personal.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

CO-OP Diploma - Business Administration

Red River College Polytech
Portage La Prairie, MB
06.2025

High School Diploma -

Portage Collegiate Institute
Portage la Prairie, MB
06.2021

Skills

  • Problem- Solving
  • Time Management
  • Leadership
  • Teamwork
  • Maintaining Clean Work Areas
  • Complaint Logging and Resolution
  • Staff Support
  • Administrative Support
  • Train Staff
  • Customer Inquiries

Certification

Basic First aid, CPR &. AED

Certified Food Handler

Virtual Developing a leader in me - Course

Virtual Leadership Transitions - Course

Building a safe, respectful and inclusive workplace for managers - Course

Managing anti-social behaviors

Workplace Violence Prevention




Timeline

Guest Experience Manager

McDonald's Restaurant
05.2018 - 07.2023

CO-OP Diploma - Business Administration

Red River College Polytech

High School Diploma -

Portage Collegiate Institute

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Samantha Roberts