LAKHAN KUMAR
Tignish,PE
Summary
Highly-motivated employee with desire to take on new challenges, Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new
Overview
5
5
years of professional experience
Work History
Customer Escalation Specialist
IOS
12.2022 - 12.2024
- Managed multiple tasks simultaneously while maintaining focus on accuracy and attention to detail
- Analyzed customer satisfaction data and identified areas of improvement
- Created processes for ensuring efficient handling of escalated requests from customers
Resident Personal Assistant
Golden homecare ind.
05.2022 - 11.2022
- Compiled weekly progress reports highlighting key accomplishments from past week's activities
- Greeted visitors in a professional manner and provided assistance with inquiries
- Organized travel arrangements, including flights, transportation, and accommodation
Warehouse Associate
Decolin Inc.
01.2021 - 05.2022
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 50 pounds
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Loaded, unloaded, and moved material to and from storage and production areas
- Worked safely around moving machinery
- Helped train new employees in safe practices and warehouse procedures
Maintenance Technician
Marche good food
06.2020 - 12.2020
- Maintained accurate records of all maintenance activities performed
- Developed preventative maintenance plans for various types of machinery
- Followed established safety procedures when operating heavy machinery
Education
High School Diploma - undefined
Aviron
Montreal, Quebec05.2022
Skills
- Follow-up skills
- De-Escalation Techniques
- Complaint Handling
- Quality Control
- First aid and safety
- Relationship Building
- Care Plan Management
- Emotional Support
- Patient assistance
- Case Management
- Time Management
Languages
English
Full Professional
Timeline
Customer Escalation Specialist
IOS
12.2022 - 12.2024
Resident Personal Assistant
Golden homecare ind.
05.2022 - 11.2022
Warehouse Associate
Decolin Inc.
01.2021 - 05.2022
Maintenance Technician
Marche good food
06.2020 - 12.2020
High School Diploma - undefined
Aviron
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