Shaily Vashi
Halifax,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
.
Overview
6
6
years of professional experience
Work History
Customer Escalation Team
Concentrix
11.2023 - Current
- Company Overview: Nova Scotia
- Greeting customer and listening to their complaints
- Handling high-pressurized situations
- Empathizing with customers
- Analyzing customer's account to provide a solution to customers' queries
- Providing solutions to customers based on their queries
- Presenting offers and dispositioning the offers to customers' liking
- Providing resolution to customers and stopping them from canceling account
- Educating customers about their past due balance and the consequences about their missed payments
- Selling Cell phone and Home Internet and TV services
- Nova Scotia
Collections Agent
Bill Gosling Outsourcing
11.2021 - 11.2023
- Company Overview: Toronto ON
- Taking Inbound and Outbound Calls
- Collecting debt from customers
- Navigating through Agent Portal and Salesforce to gain client information and help them
- Educating customers about their loans and consequences about their missed payments
- Toronto ON
Intern
Synergy Co.
01.2019 - 08.2019
- Company Overview: Gujarat, India
- Worked with Java and SQL Database
- Building website for clients to report problems
- Building database in SQL and maintain it for the client
- Used HTML, CSS, and JavaScript for creating layouts and user interfaces
- Coordinated client meetings for obtaining project requirements and management
- Created, managed, and updated the database as required
- Gujarat, India
Education
Post-Baccalaureate Diploma - Computer Engineering
Lambton College of Applied Arts And Technology
Toronto, ON05-2022
Skills
- Complaint handling
- Follow-up skills
- De-escalation techniques
- CRM software
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Office Suite, specifically PowerPoint, Word, Access, Excel, and Outlook, Teamwork, Documentation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Escalation Team
Concentrix
11.2023 - Current
Collections Agent
Bill Gosling Outsourcing
11.2021 - 11.2023
Intern
Synergy Co.
01.2019 - 08.2019
Post-Baccalaureate Diploma - Computer Engineering
Lambton College of Applied Arts And Technology
Similar Profiles
Tomás FerreiraTomás Ferreira
Revisor De Conteúdo Offline at ConcentrixRevisor De Conteúdo Offline at Concentrix
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
OMOLABAKE GANIYUOMOLABAKE GANIYU
Technical Support Representative at ConcentrixTechnical Support Representative at Concentrix
Ashwanth NairAshwanth Nair
Senior Operations Representative at ConcentrixSenior Operations Representative at Concentrix
Nicholas ReisNicholas Reis
Labourer at Garden's Gate LTDLabourer at Garden's Gate LTD