Lakha Ram
Langley
Summary
Dynamic Shift Leader at Five Guys with a proven track record in team leadership and cash handling. Recognized for enhancing operational efficiency and resolving customer issues effectively. Skilled in training new employees and fostering a positive work environment, contributing to a smooth-running kitchen and high customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Five Guys
02.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Chef Helper
HARMAN
03.2019 - 08.2022
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Developed strong working relationships with fellow staff members, promoting effective communication within the kitchen team.
- Managed time effectively under pressure during peak service hours for optimal performance.
- Assisted with inventory management to minimize food waste and reduce costs.
Education
Associate of Arts - Bussines
Alexander College
Burnaby, None04-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
Languages
English
Hindi
Punjabi
Certification
- ServSafe Food Handler's Certification
Timeline
Shift Leader
Five Guys
02.2023 - Current
Chef Helper
HARMAN
03.2019 - 08.2022
Associate of Arts - Bussines
Alexander College
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