Laila Yanez
Granada Hills
Summary
Friendly and reliable individual with positive attitude and strong organizational skills. Well-versed in basic administrative tasks and computer applications, including Microsoft Office and data entry. Committed to contributing to productive work environment and achieving team goals.
Overview
4
4
years of professional experience
Work History
Student Worker
Los Angeles Valley College
10.2024 - 05.2025
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Completed research, compiled data, and assisted in timely reporting.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Provided administrative support to ensure smooth office operations.
Customer Service Representative
NextCo Insurance Company
10.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Tutor Mentor
Robert Fulton College Prep
09.2021 - 03.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear or failure.
- Built loyalty and trust with students.
Education
Robert Fulton College Prep
Van Nuys, CA06.2023
Associate of Science - Film, Television, And Electronic Media
Los Angeles Valley College
Valley Glen, CA01-2026
Skills
- Excellent Verbal Communication
- Taking Messages
- Attention to Detail
- Positive attitude
- Computer Skills
- Filing systems
- Document management
LANGUAGES
English
Spanish
Timeline
Student Worker
Los Angeles Valley College
10.2024 - 05.2025
Customer Service Representative
NextCo Insurance Company
10.2023 - 02.2024
Tutor Mentor
Robert Fulton College Prep
09.2021 - 03.2023
Robert Fulton College Prep
Associate of Science - Film, Television, And Electronic Media
Los Angeles Valley College
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