Lahari Vyshnavi Kunchala
Cambridge,ON
Summary
Customer Service Representative with extensive experience at LCBO, specializing in complaint resolution and customer education. Demonstrated ability to enhance customer satisfaction through effective communication and problem-solving skills. Achieved sales goals by strategically promoting products and upselling in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
Mississauga, ON
10.2024 - 01.2025
- Delivered exceptional customer service by assisting customers in product selection and addressing inquiries.
- Processed sales transactions accurately, including cash and credit card payments.
- Educated customers on product features, promotions, and store policies to enhance the shopping experience.
- Resolved customer complaints promptly, providing solutions compliant with company policies.
- Maintained store organization and restocked shelves for operational efficiency.
- Contributed to sales goals by actively engaging customers and promoting high-demand products.
Customer Service Representative
McDonalds
Guntur, Andhra Pradesh
05.2023 - 07.2024
- Delivered exceptional customer service in a fast-paced environment, addressing inquiries and concerns.
- Managed cash transactions and orders, ensuring accurate fulfillment of customer requests.
- Assisted in training new team members, fostering collaboration and efficiency.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Streamlined order processing, reducing wait times significantly.
- Maintained cleanliness and organization of work area to meet health standards.
Education
Master of Science - IT Business Analysis.
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON.12-2025
Skills
Customer service excellence
Sales and upselling
Cash handling and POS systems
Order management
Team leadership and mentoring
Conflict resolution
Business analysis
CRM software proficiency
Inventory management
Communication skills
Problem solving
Multitasking
Languages.
English
Full Professional
Telugu
Full Professional
Hindi
Professional
Accomplishments
- Won Gold Medal in State Level ABACUS and SPEED MATHS competitions, demonstrating analytical and problem-solving abilities.
- Participated in an Industrial Assembling and Networking Workshop at Vignan University, enhancing technical and communication skills.
Affiliations
- Completed a 1-month internship at Cybnetic Software Solutions, Visakhapatnam, gaining valuable insights into customer support and technical troubleshooting.
- Attended an industrial visit to Steel Plant in Visakhapatnam, understanding industry operations and client relations.
Certification
- Have received 1-month certification of Internship at Cybnetic Software Solutions, Visakhapatnam.
Availability
Available: Monday, Thursday, Friday, Saturday & Sunday
Hours: Flexible scheduling (mornings, afternoons, evenings)
Not Available: Tuesday & Wednesday
Holidays: Available for holiday shifts.
Timeline
Customer Service Representative
LCBO
10.2024 - 01.2025
Customer Service Representative
McDonalds
05.2023 - 07.2024
Master of Science - IT Business Analysis.
Conestoga College Institute of Technology And Advanced Learning
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