Laetitia Baudin-Clark
Ottawa,ON
Summary
A dedicated, personable, and collaborative individual with years of experience in professional client and customer service roles looking to secure a challenging position where I can gain knowledge, learning, and skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
11.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Operate both manual and semi-automatic espresso machines as well as commercial coffee brewers.
- Maintained regular and consistent attendance and punctuality.
- Memorize drinks orders and preferences for regular customers to build rapport and increase brand loyalty.
- Take orders at cash, handle transitions
Server
JOEY Restaurant Group
04.2021 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Daycare Assistant
La Coccinelle
01.2019 - 08.2019
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Accompany kids during field trips and workshops
Education
Bachelor of Arts - Global And International Studies
Carleton University
Ottawa, ON12.2022
Skills
- English and French language proficiency
- Presentations
- Language literacy (English and French)
- Editing
- Academic research and writing
- Data analysis
- Data Gathering
- Journalism and communications
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Certified in Smart Serve and CPR
Timeline
Barista
Starbucks
11.2021 - Current
Server
JOEY Restaurant Group
04.2021 - 11.2021
Daycare Assistant
La Coccinelle
01.2019 - 08.2019
Bachelor of Arts - Global And International Studies
Carleton University
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