Labiba Siddiquee Rafa
London,ON
Summary
Experienced and customer-focused Sales Associate with a background in retail and a passion for delivering exceptional service. Proven track record of effectively promoting products, managing inventory, and providing outstanding customer experiences. Eager to leverage my skills and enthusiasm to drive sales and contribute to the success of a dynamic retail team.
Overview
2
2
years of professional experience
Work History
Sales Associate
Bentley
Canada, ON
11.2023 - Current
- Stay up to date on product knowledge and promotions to effectively assist customers and drive sales
- Recommend products and provide information on features and benefits to drive sales
- Maintain store visuals, keeping it neat and organized, and paying attention to detail
- Receive shipments of luggage and other products, ensuring accuracy and completeness
- Assist in inventory management, including restocking shelves according to visual merchandising guidelines
- Engage customers in a friendly and welcoming manner to understand their needs and preferences
- Collaborate with team members to achieve sales targets and deliver exceptional customer service.
Executive– Merchandising
Epic Group
Bangladesh/Hongkong
12.2021 - 07.2022
- Support merchandising operational functions within Epic for Walmart business category, which is the largest revenue generating brand for the company (approx US $ 150 million in 2021/22 FY)
- Collaborate closely with sample makers and technicians in the factory to maintain a smooth workflow
- Carefully organize and prepare fabric and trim samples for testing, adhering to specific requirements outlined by testing organizations, including UL and Bureau Veritas
- Maintain clear communication channels with third-party testing organizations, internal teams, and suppliers
- Facilitate trim and fabric card creation and secure buyer approvals
- Review test results and provide detailed analysis to relevant teams
- Control raw material inventory for sampling process
- Continuously monitor KPIs, including on time in full delivery and OQL percentages, across supply chain and quality control
- Analyze root causes of shipment delays, proposing process improvements for logistics and order fulfillments.
Education
Post-Graduation Diploma - Garments Business
IBA, University of Dhaka- Bangladesh
10-2023
Bachelor of Science - Apparel Manufacturing & Technology
BGMEA University of Fashion & Technology
04-2022
Skills
- Proficient in MS Office and ERP systems
- Excellent communication and interpersonal skills
- Detail-oriented with a focus on customer satisfaction
- Team-player who can also work independently
- Strong sales acumen and ability to upsell products
- Analytical and problem-solving skill
References
Available upon request
Timeline
Sales Associate
Bentley
11.2023 - Current
Executive– Merchandising
Epic Group
12.2021 - 07.2022
Post-Graduation Diploma - Garments Business
IBA, University of Dhaka- Bangladesh
Bachelor of Science - Apparel Manufacturing & Technology
BGMEA University of Fashion & Technology
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