Smit Mendapra
North York
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
IKEA
12.2022 - Current
- Driving sales growth while ensuring exceptional customer experiences by implementing effective sales strategies, and overseeing inventory and merchandising standards
- Utilized the IKEA inventory management system to track sales, monitored KPIs, and generated reports for management review
- Assisted customers with product selection and purchases, provided product information, and ensured a positive shopping experience
- Managed inventory by monitoring stock levels and replenishing products to meet demand by effectively collaborating with the logistics team to optimize the flow of goods
CAPSTONE PROJECT TEAM LEADER
Princess Auto
01.2024 - 04.2024
- Prepared detailed reports regarding progress on tasks assigned to each member of the team working on the Capstone Project
- Analyzed data related to the Capstone project, made recommendations for improvement, and implemented necessary changes
- Gathered feedback from stakeholders throughout different phases of development for use in making decisions about future directions for the Capstone Project
- Demonstrated strong organizational skills by managing multiple client orders simultaneously
Truck Unloader
The FBI Group (FBI)
09.2022 - 12.2023
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
PERSONAL SHOPPER
Loblaws
10.2022 - 06.2023
- Received work assignments from order system to fill orders
- Maintained positive working relationships with customers, team members, and leadership
Education
SUPPLY CHAIN MANAGEMENT -
Humber College
Toronto, ON04.2024
FINANCIAL PLANNING -
Humber College
Toronto, ON09.2023
BACHELORS IN COMMERCE -
Hinduja College of Commerce and Arts
04.2022
Skills
- Leadership
- Attention to Detail
- Inventory Management
- Analytical Skills
- Intermediate Ms Office
- Forecasting
- ERP System
- Accounting software proficient
- Client Relationship Management
- Cost Management
- Mentoring and coaching team members
Timeline
CAPSTONE PROJECT TEAM LEADER
Princess Auto
01.2024 - 04.2024
Sales Associate
IKEA
12.2022 - Current
PERSONAL SHOPPER
Loblaws
10.2022 - 06.2023
Truck Unloader
The FBI Group (FBI)
09.2022 - 12.2023
BACHELORS IN COMMERCE -
Hinduja College of Commerce and Arts
SUPPLY CHAIN MANAGEMENT -
Humber College
FINANCIAL PLANNING -
Humber College
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