La-toya Gibson

• Founded, owned, and managed all aspects of a successful hair salon business.
• Provided professional hair services, including cutting, braiding, styling, and customized hair treatments and lashes extension to over 400 recurring clients.
• Built a loyal client base through outstanding service, professionalism, and consistent quality.
• Developed and implemented comprehensive advertising and marketing strategies via social media, referrals, and local promotions, enhancing client acquisition and retention.
• Managed salon finances, overseeing budgeting, expense tracking, invoicing, and daily cash reconciliation for financial stability.
• Prepared bookkeeping records and organized financial documentation for tax preparation and accounting.
• Ordered and managed salon inventory, ensuring adequate stock levels while controlling costs.
• Maintained compliance with health, safety, and sanitation regulations.
• Resolved customer concerns professionally to ensure high levels of client satisfaction and loyalty.
• Trained, mentored, and supervised salon staff.
• Trained, mentored, and supervised salon staff when applicable.
• Key Responsibilities:

• Managed the daily operations of two high-volume Tim Horton's locations, ensuring efficient and profitable business performance.
• Led, coached, and supervised teams of up to 50+ employees, fostering a positive and productive work environment.
• Recruited, hired, trained, scheduled, and evaluated staff to maintain high performance and excellent customer service.
• Prepared and managed employee schedules, controlling labour costs to support operational efficiency.
• Monitored budgets, sales performance, food costs, and labour expenses to meet financial goals.
• Monitored budgets, sales performance, food costs, and labour expenses to achieve financial targets.
• Resolved customer concerns professionally, maintaining high levels of customer satisfaction and loyalty.
• Conducted performance reviews, coached employees, and implemented development plans to improve team performance.
• Coordinated store promotions and implemented company marketing initiatives to increase sales.
• Worked closely with district management to achieve operational goals and maintain brand standards.
• Analyzed sales reports and key performance indicators (KPIs) to identify opportunities for growth and operational improvements.
• Analyzed sales reports and key performance indicators (KPIs) to uncover growth opportunities and drive operational improvements.

Relevant coursework: Computer Applications, Research & Writing, Ethics & Professional Responsibility, Tort Law, Employment Law, Contract Law, Small Claims Court, Criminal & Summary Conviction Law, Provincial Offences & Motor Vehicle Offences, Administrative Law, Tribunal Practice and Procedure, Residential Landlord & Tenant Law, Alternative Dispute Resolution, Advocacy, Evidence and Litigation, Practice Management, Legal Accounting, & Immigration & Refugee Law.