Linda Wilson
Amherstburg
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Receptionist
Mucci Farms
10.2022 - Current
- Organized meetings for senior staff members, secured location, organized catering, set up and tear down.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed filing system, entered data and completed other clerical tasks including assisting the shipping and receiving department.
- Managed phone and email correspondence and handled incoming and outgoing mail
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service (Part time)
Domino’s Pizza
08.2018 - 10.2022
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Maintained a clean checkout area and completed other cleaning duties by continuously sweeping and mopping the floors, along with wiping down all counters
- Collaborated with team members to improve overall response times and service quality.
- Met weekly and monthly target KPI's
- Delivered quality pizza to customers in a timely manner
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Sales Representative
Maurices
08.2016 - 03.2017
- Developed strong client relationships for long-term loyalty and repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Fostered collaborative environment, sharing best practices among co workers
Full-Time Nanny/House Cleaner
Local Prominent Family
11.2013 - 11.2016
- Developed strong communication with parents to provide updates on childs progress, needs, and achievements.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced childs emotional well-being by providing attentive care and nurturing relationships.
Caregiver
Leamington Lodge Retirement Home
05.2015 - 06.2016
- Delivered personal care services, promoting dignity and respect for individuals.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
Dispatcher-Taxi Driver
Leamington Taxi
06.2005 - 04.2009
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of a large fleet of vehicles and staff members.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during conflicts.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Education
Communications and Media Course
Cape May Court House School
09.1992
Honours Diploma - undefined
Digby Regional High School
09.1989
Skills
- Data entry
- Fluent in English, Portuguese and Spanish
- Customer service
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Time management
- Microsoft outlook
Accomplishments
Was awarded Employee of the month twice in a row
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant/Receptionist
Mucci Farms
10.2022 - Current
Customer Service (Part time)
Domino’s Pizza
08.2018 - 10.2022
Sales Representative
Maurices
08.2016 - 03.2017
Caregiver
Leamington Lodge Retirement Home
05.2015 - 06.2016
Full-Time Nanny/House Cleaner
Local Prominent Family
11.2013 - 11.2016
Dispatcher-Taxi Driver
Leamington Taxi
06.2005 - 04.2009
Honours Diploma - undefined
Digby Regional High School
Communications and Media Course
Cape May Court House School
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