Claudia Gonzalez
Lucerne Valley
Summary
Personable, energetic, and committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Receptionist
American Tax Service
01.2021 - 03.2023
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
Wireless Sales Consultant
Verizon Authorized Retailer - Verizon Wireless
11.2016 - 06.2017
- Provided exceptional customer service, ensuring a positive experience for all customers
- Demonstrated expertise in wireless products and services, effectively communicating features and benefits to customers
- Assisted customers in selecting the right wireless plans and devices based on their needs and budget
- Collaborated with team members to achieve overall store sales goals
- Participated in regular training sessions to enhance product knowledge and sales techniques
- Increased customer retention by implementing follow-up procedures after purchases or plan activations
- Maintained an organized work area while ensuring cleanliness of display units
- Provided technical support to customers for device setup, troubleshooting, or software updates
Medical Assistant
Leary Sport & Spine Chiropractic
08.2015 - 11.2015
- Assisted chiropractor in providing patient care, including preparing treatment rooms and equipment
- Scheduled appointments for patients, ensuring efficient use of time and minimal wait times
- Managed patient records and maintained confidentiality of sensitive information
- Maintained cleanliness and organization of the clinic to create a welcoming environment for patients
- Performed administrative tasks such as answering phone calls, filing documents, and collected co-payments
- Prepared patients for treatments by explaining procedures and addressing any concerns or questions they may have had
Medical Biller/Receptionist
Victorville non-emergency Transportation
09.2013 - 02.2014
- Manage patient information
- Log drivers routes and hours
- Record routes for pick up and dropped off
- Answered phone calls
- Organize patients charts
- Maintained confidentiality of patient information at all times, adhering to HIPAA regulations
Education
Trade School - Medical Administration
Everest College
San Bernardino, CATrade School - Medical Billing & Coding
Westech College
Victorville, CAHigh School Diploma -
Snowline
Phelan, CASkills
- Customer service
- Phone etiquette
- Administrative experience
- Organizational skills
- Multi-line phone proficiency
- Data entry documentation
- Recordkeeping
- Data entry
- Multi-task management
- Administrative operations
Certification
- Medical Administrative Assistant June 2023 to Present
- Medical Billing/Coding May 2011 to Present
Languages
Spanish - Fluent
English - Fluent
Timeline
Administrative Assistant/Receptionist
American Tax Service
01.2021 - 03.2023
Wireless Sales Consultant
Verizon Authorized Retailer - Verizon Wireless
11.2016 - 06.2017
Medical Assistant
Leary Sport & Spine Chiropractic
08.2015 - 11.2015
Medical Biller/Receptionist
Victorville non-emergency Transportation
09.2013 - 02.2014
Trade School - Medical Administration
Everest College
Trade School - Medical Billing & Coding
Westech College
High School Diploma -
Snowline
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