Dynamic student worker skilled in effective communication and team collaboration. Experienced in academic advising and graphic design, contributing to successful program events and resource navigation for diverse student populations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Worker
TRIO Student Support Services
Palm Desert
02.2021 - 06.2022
Communicated effectively with diverse student populations regarding available resources.
Collaborated with staff to create engaging promotional materials that increased awareness of program events.
Assisted students with academic advising and resource navigation.
Executed tasks according to management instructions and specifications.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Created flyers and promotional materials for upcoming events using graphic design software.
Fostered positive relationships with staff and management to promote a supportive work environment.
Insurance Agent
Insurance Services
Indio
04.2015 - 10.2018
Assisted clients in selecting appropriate insurance coverage plans.
Educated clients on policy details and benefits to improve their understanding and decision-making.
Assessed customer risk levels and recommended appropriate coverage options.
Conducted policy reviews to ensure compliance with industry regulations.
Managed client communications to resolve inquiries and enhance customer satisfaction.
Built and maintained strong client relationships to ensure service excellence and retention.
Collaborated with underwriters to assess risk factors for applications.
Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Provided guidance on claims processes to facilitate timely resolutions.
Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Provided customers with information regarding plan features, pricing, and availability.
Maintained accurate records of all insurance transactions using computer software systems.
Developed relationships with new clients through cold calling and referrals from existing customers.
Education
Ph.D. - Education-Online Teaching And Learning
National University
La Jolla, CA
03-2026
Skills
Academic advising
Project management
Data analysis
Resource navigation
Team collaboration
Effective communication
Graphic design
Certification
Bachelor's and Master's degrees in Strategic Communication
Associate Dean for Enrollment and Student Success at Virginia Commonwealth UniversityAssociate Dean for Enrollment and Student Success at Virginia Commonwealth University