Shantel Berry
Yarmouth
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Mi'kmaw Student Support Worker
TCRCE
11.2022 - Current
- Promoting a safe atmosphere of mutual respect for individual differences of all students, staff and families.
- Work closely with students, families and staff to ensure student's success and track attendance.
- Problem solve and support students who are experiencing behavioral, emotional and social issues.
- Provide a culturally safe environment and developing trust and positive supports for students on my caseload and within the school communities.
- Teaching and sharing knowledge of indigenous practices and ways on being.
- Act as a mediator when students are in conflict, providing conflict resolution support and guide students through the process.
- Providing support in areas of social skills, self esteem, education and communication.
- Advocating for students and being their voice.
Wait Staff Member
Mern's Family Diner
01.2009 - 11.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Restaurant Manager
Mern's Family Diner
01.2019 - 11.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Sales Associate and Photographer
Photos Unlimited Portrait Studios
09.2008 - 03.2018
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
High School Diploma -
Yarmouth Consolidated Memorial High School
Yarmouth, NS06.2005
Skills
- Student Engagement
- Parent/Student Communication
- Public Speaking
- Child Development
- Collaborative learning
- Student rapport
- Cultural Sensitivity
- Academic advising
- Parent Communication
- Motivating students
Languages
English
Learning Mi'kmaw
Timeline
Mi'kmaw Student Support Worker
TCRCE
11.2022 - Current
Restaurant Manager
Mern's Family Diner
01.2019 - 11.2019
Wait Staff Member
Mern's Family Diner
01.2009 - 11.2022
Sales Associate and Photographer
Photos Unlimited Portrait Studios
09.2008 - 03.2018
High School Diploma -
Yarmouth Consolidated Memorial High School
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