Kyra Whittaker
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CITY OF TORONTO, Parks, Forestry & Rec
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Facility Attendant
CITY OF TORONTO, Parks, Forestry & Rec
09.2021 - Current
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Facilitated training sessions for new hires, ensuring program quality and best practices in behavior management.
- Worked closely with families to address concerns, provide resources, and ensure positive program experiences.
- Managed administrative tasks, including scheduling, incident reporting, payroll coordination, and licensing documentation.
- Led the planning and execution of community events and workshops, ensuring accessibility and engagement for diverse participants.
- Assisted in crisis intervention, supporting youth in distress and implementing de-escalation strategies.
- Developed and facilitated youth programs focused on skill-building, mentorship, and social development.
- Worked with individuals with developmental disabilities, providing tailored recreational programs and inclusive support services.
- Maintained detailed records of client interactions, program evaluations, and operational improvements.
- Managed a team of facility staff, providing training and guidance for optimal performance.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Location Coordinator
CITY OF TORONTO, Parks, Forestry & Rec
08.2021 - 09.2024
- Established clear lines of communication among team members, fostering collaboration and effective problem-solving efforts.
- Prioritized tasks efficiently in fast-paced settings resulting in successful event management experiences.
- Conducted site visits to assess potential locations for suitability based on project requirements and feasibility factors.
- Ensured compliance with safety protocols and company guidelines, reducing accidents and incidents at locations.
- Supervised and coordinated recreational programs for children, youth, and seniors in a community setting.
- Oversaw daily operations, ensuring staff adherence to safety protocols, program guidelines, and municipal policies.
- Provided leadership and direct support to staff members, facilitating training sessions and performance evaluations.
- Planned and organized trips, events, and community engagement activities to enhance program experiences.
- Managed administrative responsibilities, including scheduling, incident reporting, payroll coordination, and filing essential forms and documentation.
- Acted as the primary point of contact for parents, addressing concerns, providing updates, and ensuring a positive experience for participants.
Education
Applied Behavior Analysis
Seneca College of Applied Arts And Technology
North York, None04-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Scheduling
- De-escalation techniques
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
First Aid - Level C
Timeline
Customer Service Representative
CITY OF TORONTO, Parks, Forestry & Rec
03.2022 - Current
Facility Attendant
CITY OF TORONTO, Parks, Forestry & Rec
09.2021 - Current
Location Coordinator
CITY OF TORONTO, Parks, Forestry & Rec
08.2021 - 09.2024
Applied Behavior Analysis
Seneca College of Applied Arts And Technology
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