Kyra Nunes
Guatay
Summary
Very driven and professional with strong skills in guest relations and safety enforcement. Experienced in fast-paced environments, effectively managing customer inquiries, reservations, and payments. Committed to creating welcoming atmospheres that prioritize guest satisfaction and safety.
Overview
4
4
years of professional experience
Work History
Front Desk Associate (Bowling Center)
Viejas Casino & Resort
Alpine
03.2024 - Current
- Greeted guests upon arrival and provided excellent customer service answering any questions they may have.
- Handled long waitlist and party reservations with efficiency to ensure guest were satisfied.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to address customer inquiries and directed calls to relevant staff.
- Responded to customer complaints, while trying to accommodate and find the best solution for them to ensure guest satisfaction.
Ice Rink Attendant
Viejas Casino & Resort
Alpine
11.2023 - 03.2024
- Ensured the safety of guests in the ice and reported any injuries that may have occurred
- Enforced rink safety rules to ensure a secure environment for all guests.
- Monitored ice conditions and reported issues to management promptly.
- Assisted guests with skate rentals and provided safety equipment guidance.
- Performed daily maintenance tasks such as sharpening blades on skates, cleaning surfaces of the ice rink, sweeping floors and emptying garbage cans.
Sweet Bean Cafe
Kara
Alpine
08.2022 - 10.2023
- Engaged with customers to take orders and provide tailored beverage recommendations, elevating their experience.
- Crafted and served diverse coffee beverages, enhancing customer satisfaction.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated espresso machines and brewing equipment efficiently.
- Managed cash register transactions and processed payments accurately.
- Ensured cleanliness and organization of coffee shop, promoting a welcoming atmosphere.
Education
High School Diploma -
Julian Charter School
Pine Valley, CA05-2023
Skills
- Reservation management
- Cash Handling
- Customer service
- Guest relations
- Event coordination
- Safety enforcement
- Team collaboration
- Conflict resolution
- Hospitality services
Timeline
Front Desk Associate (Bowling Center)
Viejas Casino & Resort
03.2024 - Current
Ice Rink Attendant
Viejas Casino & Resort
11.2023 - 03.2024
Sweet Bean Cafe
Kara
08.2022 - 10.2023
High School Diploma -
Julian Charter School