HIMANSHU PAL
Waterloo,ON
Summary
As a seasoned hospitality aficionado, I orchestrate exceptional guest journeys with a symphony of collaborative leadership, adept problem-solving, and an unwavering commitment to the finer nuances of detail. In the dynamic world of hospitality, I am driven to surpass expectations, curate indelible memories, and cultivate unbreakable bonds of guest loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Associate /Front Desk Night Auditor
Crowne Plaza
06.2023 - Current
- Proficient in reservations, telephone communication, and guest satisfaction
- Highly skilled in upselling and enhancing operational efficiency.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
Restaurant Host
Cafe Landwer
01.2023 - 05.2023
- Familiar and quite adept at using Point-of-Sale (POS)
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Front Desk Associate
Hotel Taj Man Singh
05.2021 - 06.2022
- Guest Experience Enhancement, Revenue Optimization, Efficient Check-In/Out, Conflict Resolution, Night Audit Experience, Advanced Reservation Management, Multilingual Communication, Emergency Response, Opera Proficiency
- Asked customers questions to meet special requests.
- Coordinated with various departments to address guest requests or concerns efficiently.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Assistant Human Resources Manager
Digitalapss
11.2018 - 03.2021
- Oversaw internship programs designed to nurture early-career professionals while providing valuable support for ongoing projects.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency and reduced errors in payroll processing.
- Supported the development of company policies and procedures, ensuring consistency and compliance across all departments.
- Distributed employee engagement surveys to identify areas of improvement.
Industrial Trainee
The Leela Ambience Convention Hotel
06.2016 - 10.2016
- Excelled in all core hotel departments, demonstrating adaptability and a holistic understanding of hotel operations.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Dynamic Leader: Lead a 12-member team for MICROSOFT DIGITHON and contributed significantly to the success of Project ASIAN PAINTS, earning recognition from HR
- Front Office Excellence: Provided exceptional service, managed reservations, and coordinated guest needs across departments, ensuring a memorable guest experience.
Education
Post-Graduate Certificate - Hospitality
Conestoga College
Kitchener, ON04.2024
Post-Graduate Certificate - Business Administration
Conestoga College
Waterloo, ON12.2023
Bachelors Degree - Hospitality
IHM Jaipur
India05.2018
Skills
- Problem-solving skills
- Hospitality service expertise
- Teamwork and Collaboration
- Listening Skills
- Guest Relations
- Time Management
- Nightly Audits
- PMS Expertise (Opera)
- Reservation Management
- Team Supervision
- POS System Operation
Certification
- Smart Serve Ontario
- Food Handler Certification
- WHMIS
- ACE Certified Health Coach and Nutritionist
- Working Together: AODA Ontario
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Front Desk Associate /Front Desk Night Auditor
Crowne Plaza
06.2023 - Current
Restaurant Host
Cafe Landwer
01.2023 - 05.2023
Front Desk Associate
Hotel Taj Man Singh
05.2021 - 06.2022
Assistant Human Resources Manager
Digitalapss
11.2018 - 03.2021
Industrial Trainee
The Leela Ambience Convention Hotel
06.2016 - 10.2016
Post-Graduate Certificate - Hospitality
Conestoga College
Post-Graduate Certificate - Business Administration
Conestoga College
Bachelors Degree - Hospitality
IHM Jaipur
- Smart Serve Ontario
- Food Handler Certification
- WHMIS
- ACE Certified Health Coach and Nutritionist
- Working Together: AODA Ontario
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