KYMBERLY EZAKI
Terrace,BC
Summary
Knowledgeable booking clerk with solid background in managing scheduling processes and client interactions. Leveraged organizational skills to streamline booking and improve customer satisfaction. Demonstrated efficiency in handling appointments and resolving conflicts while maintaining strong communication and multitasking abilities.
Overview
19
19
years of professional experience
Work History
MRI Booking Clerk
Northern Health
01.2020 - Current
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
- Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
- Managed waitlists effectively to maximize venue occupancy during high-demand periods.
- Trained new staff members on booking procedures, ensuring consistent quality across all team members.
- Conducted regular audits of reservation records for accuracy and completeness, reducing discrepancies in billing or scheduling.
- Streamlined booking processes for improved accuracy and reduced errors in reservation management.
Pharmacy Assistant
Northern Health Authority
08.2018 - 03.2020
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Supported operations with filing, copying and faxing.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
Pharmacy Assistant
Shoppers Drug Mart
03.2006 - 05.2013
- Measuring and fitting for compression stockings
- Strong decision-making ability
- Counting and pouring expertise
- Medication compounding experience
- Properly filled and dispensed an average of 160 prescriptions per day
- Effectively resolved insurance rejections and other billing issues
- Managed drug and supply inventories
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Regularly stocked shelves, rotated stock and checked for expired medications
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Receptively answered customer questions and helped locate desired items in the pharmacy
- Efficiently operated cash register and handled cash, checks, and charge transactions
- Prepared medications such as emulsions, liquids, powders and ointments
- Received and accurately processed written prescriptions from customers using Health Watch Next Generation (HWNG) computer system
- Hand counted control medications, measured liquids and reconstituted antibiotics
- Properly compounded and dispensed medications as prescribed by doctors
Education
Platinum - Pharmacy
Shoppers Drug Mart
Prince Rupert, BC01.2011
Bronze - Pharmacy Technician
Shoppers Drug Mart Online
Prince Rupert, BC05.2008
Silver - Pharmacy
Shoppers Drug Mart Online
Prince Rupert, BC01.2008
Gold - Pharmacy
Shoppers Drug Mart Online
Prince Rupert, BC01.2008
High School Diploma -
Charles Hays Secondary School
Prince Rupert, BC01.2006
Skills
- Efficient and accurate
- Office administration
- Data entry proficiency
- Scheduling coordination
- Problem-solving
- Multitasking
- Attention to detail
- Calendar management
- Teamwork and collaboration
- Quick thinking
Languages
Timeline
MRI Booking Clerk
Northern Health
01.2020 - Current
Pharmacy Assistant
Northern Health Authority
08.2018 - 03.2020
Pharmacy Assistant
Shoppers Drug Mart
03.2006 - 05.2013
Bronze - Pharmacy Technician
Shoppers Drug Mart Online
Silver - Pharmacy
Shoppers Drug Mart Online
Gold - Pharmacy
Shoppers Drug Mart Online
High School Diploma -
Charles Hays Secondary School
Platinum - Pharmacy
Shoppers Drug Mart
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