Kylie Cruz
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Physiotherapy Assistant
PhysioSage Rehab
04.2024 - 08.2024
- Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
- Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Provided hands-on assistance to patients during exercises, ensuring safety and proper technique at all times.
- Assisted in reducing pain levels for patients through electrotherapy treatments.
Cashier
Aerosports
07.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Camp Counsellor
YMCA
07.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Education
Bachelor of Arts - Mathematics
Wilfred Laurier University
Waterloo, Ontario04-2028
Ontario Secondary School Diploma -
Catholic Central High School
London, Ontario06.2024
Skills
- Software configuration
- Technical support
- Mac systems
- Attention to detail
- Microsoft outlook
- Microsoft office specialist (MOS) expert
- Technical troubleshooting
- Software installation
Certification
- Babysitting Certification, 09/01/19
- CPR Certification, 03/01/22
- First-Aid A, B, and C Certification, 03/01/22
- Worker Health and Safety Certification, 06/01/23
- Personal Protective Equipment Certification, 06/01/23
- Concussion Awareness Certification, 07/01/23
- Safe Sport Training Certification, 07/01/23
- Support Through Sport Understanding Teen Dating Violence Certification, 07/01/23
- Emergency Action Plan Certification, 07/01/23
- Mental Health in Sport Certification, 07/01/23
- Red Seal Certification, 06/01/24
- International Baccalaureate Certification, 07/01/24
- Leadership Certification, 11/20/24
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Physiotherapy Assistant
PhysioSage Rehab
04.2024 - 08.2024
Camp Counsellor
YMCA
07.2023 - 08.2023
Cashier
Aerosports
07.2021 - 10.2023
Bachelor of Arts - Mathematics
Wilfred Laurier University
Ontario Secondary School Diploma -
Catholic Central High School
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