Kyleigh Martin
Ottawa,ON
Summary
Dedicated and diligent professional with a strong background in customer service, eager to transition into the psychology field. Possesses a solid foundation in interpersonal communication and problem-solving skills honed through multiple years of customer-facing roles. Committed to applying these skills to contribute effectively to psychological research, patient care, and therapeutic environments. Proven ability to thrive in fast-paced settings while maintaining a compassionate and empathetic approach. Ready to leverage academic training in psychology and a passion for helping others to make a meaningful impact in the field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Golf Course Attendant
Frankford Golf Course
Frankford, ON
05.2022 - 08.2022
- Greeted incoming customers, answered questions, provided information on course fees and availability.
- Monitored customer behaviour to ensure compliance with safety regulations and proper etiquette on the course.
- Restocked beverages at beverage cart before each shift according to established inventory levels.
- Inspected golf carts prior to rental to ensure they are in good working order.
- Maintained the cleanliness of clubhouse and grounds by picking up trash and debris.
- Reported any damage or maintenance needs on the course to management.
- Provided assistance to golfers in need of directions or rules clarification.
Server/Bartender
Wild Card Brewing Company
Trenton, ON
05.2022 - 08.2022
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in canning, labeling and manufacture date stamping homemade beer made by the family owned business.
Office Administrator
Lazard & Associates Inc. Licensed Insolvency Trustee
Ottawa, ON
05.2023 - Current
- I perform clerical duties such as photocopying, faxing and scanning documents.
- I always maintain customer confidence and protected operations by keeping information confidential.
- I answer incoming calls in a professional manner, and direct callers to appropriate personnel or department, or take messages as needed.
- I take in person payments for files and/or assist clients in paying through e-transfer, post-dated cheques or money orders.
- I schedule mandatory insolvency counselling appointments and send out appointment reminders to our clients from an assigned business email.
- I prepare and mail monthly distribution cheques to the creditors receiving dividends from client files.
- I am well experienced with the computer software "Ascend" where I enter new files, deposit and enter receipts for incoming e-transfers, enter proof of claims from creditors and more.
Cashier/Postal Service Clerk
Rexall Pharmacy
Ottawa and Trenton, ON
11.2017 - Current
- I follow company security procedures for handling large sums of money.
- I take part in issuing receipts, refunds, credits or change due to customers.
- I am experienced in operating a cash register efficiently and accurately, processing payments by cash, cheque, credit card, gift card or automatic debit.
- I provide excellent customer service while promoting loyalty programs to increase sales potential.
- I prepare packages to be shipped by Canada Post, and held packages to be picked up by customers in the postal outlet in the store.
- I am often given specific tasks to work on as a trusted employee which I always go above and beyond to complete
- I have a monthly assigned task in which I prepare the store and make sure that the safety guidelines set by loss prevention are being followed as it is considered a high risk store.
Education
Bachelor of Arts - Psychology
Carleton University
Ottawa, ON06-2024
High School Diploma -
Bayside Secondary School
Belleville, ON06-2020
Skills
- Excellent Customer Service
- Mail Handling
- Administrative Support
- File Maintenance
- Appointment Scheduling
- Office Management
- Time Management
- Reliability
- Multitasking
- Teamwork and Collaboration
- Dedication
- High Initiative
Certification
- Ontario Smart Serve License
Languages
English
Proficient (C2)
C2
Accomplishments
- 2020 Ontario Scholar Award
- 2020 Social Sciences Award
- 2020 Carleton University Entrance Scholarship
- 2020 Bachelor of Arts Entrance Award
- 2021 J. Lorne Gray Scholarship
- 2021 Deans' Honour List
- 2024 - Bachelors Degree in Psychology with a concentration in Cognitive Psychology and a minor in Neuroscience and Mental Health
Timeline
Office Administrator
Lazard & Associates Inc. Licensed Insolvency Trustee
05.2023 - Current
Golf Course Attendant
Frankford Golf Course
05.2022 - 08.2022
Server/Bartender
Wild Card Brewing Company
05.2022 - 08.2022
Cashier/Postal Service Clerk
Rexall Pharmacy
11.2017 - Current
Bachelor of Arts - Psychology
Carleton University
High School Diploma -
Bayside Secondary School
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