KYLEE HAMILTON
Port Coquitlam,Canada
Summary
Dynamic professional with a proven track record at Creative Kids, adept in customer engagement and resolving complaints. Excelled in fostering positive relationships, enhancing customer satisfaction. Skilled in communication and conflict resolution, consistently exceeding expectations through problem-solving and strategic thinking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Out of School Educator/Support Worker
Creative Kids
Port Coquitlam, British Columbia
09.2024 - Current
- Adapted teaching strategies based on individual student needs or interests.
- Integrated various teaching methods into daily instruction including hands-on activities and presentations.
- Remained calm and patient in student interactions to support individual growth and development.
- Encouraged positive self-esteem and mutual respect for others while instilling the joy of learning and discovery.
- Collaborated with colleagues on special projects that support curriculum development.
Customer Service Representative
APT Autoparts
Burnaby, Canada
09.2023 - 05.2024
- Answered inbound calls to handle various concerns, file returns and close sales
- Utilized various software programs such as OneSource (CRM), payment sites, and communication platforms effectively
- Enhanced customer satisfaction with fast, knowledgeable service
- Built trusting relationships with customers to better understand needs
Front Of House Team Member
Dairy Queen
Port Coquitlam, Canada
06.2021 - 09.2023
- Greeted customers upon arrival, offering assistance
- Inspected dining areas regularly for any maintenance needs or potential hazards
- Prepared and served food and beverages according to customer specifications
- Completed opening and closing procedures, following cleaning checklists
- Trained new team members on proper operations of POS system and cash handling procedures
- Engaged pleasantly with customers, driving great service and satisfaction
- Resolved customer complaints and inquiries in a courteous manner
Education
High School Diploma - diplôme de fin d'études secondaires en Colombie-Britannique, British Columbia Certificate of Graduation
École Riverside Secondary School
Port Coquitlam06.2023
Skills
- Customer engagement
- Complaint resolution
- Customer relations
- Positive and professional
- Conflict resolution
- Bilingual
Certification
- Obtained the Canadian Institute of Food Safety Food Handler Certification
- Obtained the Responsible Service BC Serving It Right Certificate
- Obtained the Responsible Adult 20 Hour Course
References
- Monica Brochu, (778) 984-0244, mbrochu@sd43.bc.ca
- Jackie Young, (604) 941-6053, jjayoung@sd43.bc.ca
- Sean Riley, (604) 941-6053, sriley@sd43.cb.ca
Languages
- English, Proficient
- French, Intermediate
Timeline
Out of School Educator/Support Worker
Creative Kids
09.2024 - Current
Customer Service Representative
APT Autoparts
09.2023 - 05.2024
Front Of House Team Member
Dairy Queen
06.2021 - 09.2023
High School Diploma - diplôme de fin d'études secondaires en Colombie-Britannique, British Columbia Certificate of Graduation
École Riverside Secondary School
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