KYLE MCLAUGHLIN
Toronto,Canada
Summary
Collaborative leader with dedication to partnering with colleagues to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Environmental Services Manager
William Osler Health System
06.2022 - Current
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Communicated best practices among on-site and external personnel to align efforts and goals
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Prepared requests for proposals and conducted group meetings to facilitate selection of project services and products.
Environmental Services Supervisor
William Osler Health System
09.2021 - 06.2022
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Evaluated employee performance and developed improvement plans
- Trained and mentored all new personnel to maximize quality of service and performance
- Completed schedules, shift reports and other business documentation.
Support Services Interim Manager
Mount Sinai Hospital
10.2020 - 01.2021
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures
- Established team priorities, maintained schedules and monitored performance
- Communicated best practices among on-site and external personnel to align efforts and goals
- Defined clear targets and objectives and communicated to other team members.
Support Services Supervisor
Mount Sinai Hospital
04.2012 - 09.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Education
OHHA Environmental Services Leadership Program -
Toronto
Toronto, ON06.2024
Business Management Certificate -
George Brown College
Toronto, ON06.2005
Skills
- Training and Development
- Staff Management
- Processes and Procedures
- Team Building
- Strategic planning
- Conflict Resolution
Timeline
Environmental Services Manager
William Osler Health System
06.2022 - Current
Environmental Services Supervisor
William Osler Health System
09.2021 - 06.2022
Support Services Interim Manager
Mount Sinai Hospital
10.2020 - 01.2021
Support Services Supervisor
Mount Sinai Hospital
04.2012 - 09.2021
OHHA Environmental Services Leadership Program -
Toronto
Business Management Certificate -
George Brown College
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