Deimer Ruiz Herrera
Los Angeles
Summary
Highly motivated Project Manager with a robust background in Customer and Patient Experience, Team Leadership, and Relationship Building. Proven expertise in overseeing diverse projects from initiation to completion across healthcare, retail, and service industries. Skilled in client relationship management, staff training and development, and strategic planning. Adept at enhancing team performance, managing cross-functional teams, and driving operational excellence to meet organizational goals and exceed client expectations.
Overview
8
8
years of professional experience
Work History
Environmental Services Manager
Crothall HealthCare, Compass Group USA
Los Angeles
10.2024 - Current
- Lead and manage a team of housekeeping staff, ensuring adherence to quality standards and efficient scheduling.
- Trained and mentored new and current staff, fostering a culture of continuous improvement and operational excellence.
- Developed and implemented staff education programs, resulting in a 20% improvement in team performance.
- Collaborated with external vendors to ensure timely execution of services (Pest Control, Window Cleaning, Waste Management), reducing operational disruptions.
- Managed monthly goal-setting and reporting to drive accountability and continuous improvement within the department.
- Conducted facility inspections, recommending improvements to ensure health and safety compliance.
Project Manager
Big Language Solutions
Miami
01.2024 - 09.2024
- Directed multi-phase translation projects in healthcare and other industries, overseeing teams across Miami, Argentina, and India.
- Cultivated strong relationships with clients, ensuring on-time delivery and exceptional quality of translation services.
- Managed project timelines, resources, and budgets, optimizing workflows to meet deadlines and exceed client expectations.
- Led cross-functional teams of linguists and localization specialists, ensuring high-quality standards and consistent communication.
- Utilized project management software to track progress and streamline project execution.
Project Manager
PellaCare
New York
09.2022 - 08.2023
- Oversaw the Home Care enrollment process, providing tailored solutions to elderly clients across multiple NYC boroughs.
- Managed the patient intake process, coordinating with healthcare providers and Home Health Aides to ensure care services met regulatory and client expectations.
- Collaborated with multiple departments to ensure the smooth delivery of healthcare services, optimizing both patient experience and operational efficiency.
Customer Experience Manager
Homecenter, Sodimac Colombia
Medellin
01.2021 - 06.2022
- Improved customer experience by leading a team dedicated to addressing inquiries and resolving issues, resulting in a 25% increase in customer satisfaction.
- Designed and implemented a training program that improved employee performance and aligned with corporate values.
- Achieved a 90% KPI success rate, maintaining a strong performance culture through collaborative leadership.
- Developed initiatives to build client relationships and enhance service delivery in a competitive retail environment.
Project Manager & Corporate Communication
AJEDREZ, Estrategias Integrales
Mexico City
06.2017 - 12.2019
- Designed and executed cross-functional projects to support business development and improve organizational communication.
- Managed key corporate accounts and directed sales teams, focusing on digital projects and organizational growth.
- Facilitated short- and medium-term projects that enhanced the company's ability to meet client demands and grow market share.
Education
Entrepreneurship Diploma - Emprende
Foundation ProEmpleo
Mexico City, Mexico09-2018
English Language Development Programme - Foreign Languages Education
University of Belize
Belmopan City, Belize06-2017
Bachelor's Degree - Marketing
Universidad De Los Llanos
Colombia10.2015
Skills
- Project Management
- Customer/Patient Experience Optimization
- Cross-functional Team Leadership
- Client Relationship Management & Retention
- Staff Training & Development
- Operational Efficiency
- Conflict Resolution & Issue Management
- Strategic Planning & Goal Setting
- Salesforce CRM & Data Analysis
- Communication & Negotiation
- KPI Management & Reporting
- Business Process Improvement
Timeline
Environmental Services Manager
Crothall HealthCare, Compass Group USA
10.2024 - Current
Project Manager
Big Language Solutions
01.2024 - 09.2024
Project Manager
PellaCare
09.2022 - 08.2023
Customer Experience Manager
Homecenter, Sodimac Colombia
01.2021 - 06.2022
Project Manager & Corporate Communication
AJEDREZ, Estrategias Integrales
06.2017 - 12.2019
Entrepreneurship Diploma - Emprende
Foundation ProEmpleo
English Language Development Programme - Foreign Languages Education
University of Belize
Bachelor's Degree - Marketing
Universidad De Los Llanos