Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deimer Ruiz Herrera

Los Angeles

Summary

Highly motivated Project Manager with a robust background in Customer and Patient Experience, Team Leadership, and Relationship Building. Proven expertise in overseeing diverse projects from initiation to completion across healthcare, retail, and service industries. Skilled in client relationship management, staff training and development, and strategic planning. Adept at enhancing team performance, managing cross-functional teams, and driving operational excellence to meet organizational goals and exceed client expectations.

Overview

8
8
years of professional experience

Work History

Environmental Services Manager

Crothall HealthCare, Compass Group USA
Los Angeles
10.2024 - Current
  • Lead and manage a team of housekeeping staff, ensuring adherence to quality standards and efficient scheduling.
  • Trained and mentored new and current staff, fostering a culture of continuous improvement and operational excellence.
  • Developed and implemented staff education programs, resulting in a 20% improvement in team performance.
  • Collaborated with external vendors to ensure timely execution of services (Pest Control, Window Cleaning, Waste Management), reducing operational disruptions.
  • Managed monthly goal-setting and reporting to drive accountability and continuous improvement within the department.
  • Conducted facility inspections, recommending improvements to ensure health and safety compliance.

Project Manager

Big Language Solutions
Miami
01.2024 - 09.2024
  • Directed multi-phase translation projects in healthcare and other industries, overseeing teams across Miami, Argentina, and India.
  • Cultivated strong relationships with clients, ensuring on-time delivery and exceptional quality of translation services.
  • Managed project timelines, resources, and budgets, optimizing workflows to meet deadlines and exceed client expectations.
  • Led cross-functional teams of linguists and localization specialists, ensuring high-quality standards and consistent communication.
  • Utilized project management software to track progress and streamline project execution.

Project Manager

PellaCare
New York
09.2022 - 08.2023
  • Oversaw the Home Care enrollment process, providing tailored solutions to elderly clients across multiple NYC boroughs.
  • Managed the patient intake process, coordinating with healthcare providers and Home Health Aides to ensure care services met regulatory and client expectations.
  • Collaborated with multiple departments to ensure the smooth delivery of healthcare services, optimizing both patient experience and operational efficiency.

Customer Experience Manager

Homecenter, Sodimac Colombia
Medellin
01.2021 - 06.2022
  • Improved customer experience by leading a team dedicated to addressing inquiries and resolving issues, resulting in a 25% increase in customer satisfaction.
  • Designed and implemented a training program that improved employee performance and aligned with corporate values.
  • Achieved a 90% KPI success rate, maintaining a strong performance culture through collaborative leadership.
  • Developed initiatives to build client relationships and enhance service delivery in a competitive retail environment.

Project Manager & Corporate Communication

AJEDREZ, Estrategias Integrales
Mexico City
06.2017 - 12.2019
  • Designed and executed cross-functional projects to support business development and improve organizational communication.
  • Managed key corporate accounts and directed sales teams, focusing on digital projects and organizational growth.
  • Facilitated short- and medium-term projects that enhanced the company's ability to meet client demands and grow market share.

Education

Entrepreneurship Diploma - Emprende

Foundation ProEmpleo
Mexico City, Mexico
09-2018

English Language Development Programme - Foreign Languages Education

University of Belize
Belmopan City, Belize
06-2017

Bachelor's Degree - Marketing

Universidad De Los Llanos
Colombia
10.2015

Skills

  • Project Management
  • Customer/Patient Experience Optimization
  • Cross-functional Team Leadership
  • Client Relationship Management & Retention
  • Staff Training & Development
  • Operational Efficiency
  • Conflict Resolution & Issue Management
  • Strategic Planning & Goal Setting
  • Salesforce CRM & Data Analysis
  • Communication & Negotiation
  • KPI Management & Reporting
  • Business Process Improvement

Timeline

Environmental Services Manager

Crothall HealthCare, Compass Group USA
10.2024 - Current

Project Manager

Big Language Solutions
01.2024 - 09.2024

Project Manager

PellaCare
09.2022 - 08.2023

Customer Experience Manager

Homecenter, Sodimac Colombia
01.2021 - 06.2022

Project Manager & Corporate Communication

AJEDREZ, Estrategias Integrales
06.2017 - 12.2019

Entrepreneurship Diploma - Emprende

Foundation ProEmpleo

English Language Development Programme - Foreign Languages Education

University of Belize

Bachelor's Degree - Marketing

Universidad De Los Llanos
Deimer Ruiz Herrera