Kyle Briggs
Downey
Summary
.
Passionate about beginning my journey as a Peer Support Specialist and mental health advocator, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Aegis Treatment Center
03.2016 - 10.2019
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Crew Supervisor
Universal Lumpers
08.2014 - 12.2016
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maintained accurate records of crew attendance, hours worked, and task assignments for efficient payroll processing.
- Resolved issues quickly to maintain productivity goals.
- Evaluated crew performance regularly against established metrics, providing constructive feedback to enhance individual skillsets.
Education
Associate of Arts - Social And Behavioral Sciences
Cerro Coso Community College
Ridgecrest, CA12-2022
Skills
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Exceptional communication
- Training and mentoring
- Maintaining composure
- Interpersonal communications
- Conflict resolution
- Relationship building
- Time management
Certification
- 80 hours of Peer Support Training, Painted Brain, 12/2024
Timeline
Concierge
Aegis Treatment Center
03.2016 - 10.2019
Crew Supervisor
Universal Lumpers
08.2014 - 12.2016
Associate of Arts - Social And Behavioral Sciences
Cerro Coso Community College
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