Paul Nikki Baguio
Halifax,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge
Southwest Properties
12.2025 - Current
- Effectively communicate with all residents, commercial tenants, guests, co-workers, contractors, and the general public in a professional manner.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained comprehensive knowledge of local attractions and amenities to assist residents effectively.
- Developed and implemented streamlined processes for check-in/check-out procedures, improving efficiency.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Casual/On-call Patient Sitter/Personal Care Worker
Nightingale Nursing Services
10.2020 - Current
- Same duties as Patient Sitter with additional tasks to provide personal care to my clients.
Patient Sitter
Titan Security
08.2022 - 12.2025
- Provide day-to-day support to individual residents, act as a support system for nursing staff to prevent behaviors from escalating using verbal redirection, update daily activity log, and maintain relationships with individuals and clients.
- Documented patient observations accurately for healthcare teams.
- Communicated effectively with patients to provide emotional support.
- Maintained a safe environment for patients with cognitive impairments, intervening when necessary to prevent harm.
- Pursued new techniques and trends for working with dementia patients to provide mental stimulation.
Patient Attendant
Passionate Care
07.2021 - 07.2022
- Same duties as Patient Sitter
Part-Time Child Youth Worker
Hatts Off Inc.
09.2019 - 03.2020
- Worked under the direction of the Supervisor and cooperatively with a team of support workers to provide care and treatment for residents admitted to a residence.
Company Nurse
Rafael L. Zuluaga Realty
06.2018 - 12.2018
- Provided basic first aid and performed vital signs check to employees, performed reception duties which included documentation and confidentiality and provided health education training to employees.
Level 12- Program, Project & Service Management Associate / Project Control Services Associate
Accenture, Inc.
12.2014 - 05.2018
- Supported projects and programs independently by working in close collaboration with the project manager or delivery manager. This function supports teams in managing programs/projects on resource management, work planning, tracking/reporting status of deliverables and milestones, risk & issue coordination, quality control, financial tracking, and governance activities.
ESL Instructor
Welts Phil En Corporation
08.2013 - 09.2014
- Delivered English as Second Language training to non-native speakers to become fluent in English, both written and spoken.
Dental Nurse
Maranga Dental Clinic
07.2011 - 02.2013
- Performed reception duties such as answering phones, taking messages, scheduling appointments and accurate tracking of vital signs on clients.
Education
Graduate Certificate - Retirement Residence (Recreation) Management
Fanshawe College
London, ON04-2020
Graduate Certificate - Health Systems Management
Fanshawe College
London, ON08-2019
Bachelor of Science - Nursing
University of Southern Philippines Foundation
Cebu, Philippines03-2011
Skills
- Patient/Client Communication/Customer Service
- Documentation
- Excellent problem-solving, time management and organizational skills
- I am highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook)
- Proven ability to work independently with minimal supervision
- Strong written and verbal communication skills
- First Aid and Safety
- Proactive attitude
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Accomplishments
- With my healthcare work experience and education, I developed clinical and administrative skills which include tracking of patient's vitals, proper documentation, and supervision.
- Over five years in the healthcare and administrative fields.
- During my years working as a Project Control Services Associate, I have collaborated with a team of more than a hundred employees in the development of [Project Dotcom]. This project entailed successfully renovating the Accenture official website by paying attention to details, following directions, ensuring quality assurance and adhering to company’s policies and standards.
- As a Patient Sitter, I ensured precise documentation of my client's behavioral progress in collaboration with the healthcare staff to increase accuracy of information.
Languages
English
Full Professional
Filipino
Native or Bilingual
Certification
- Safe Food Handling, London Training Centre (March 2020)
- Smart Serve, London Training Centre (March 2020)
- First Aid, CPR, Perri-Med (August 2019)
Timeline
Concierge
Southwest Properties
12.2025 - Current
Patient Sitter
Titan Security
08.2022 - 12.2025
Patient Attendant
Passionate Care
07.2021 - 07.2022
Casual/On-call Patient Sitter/Personal Care Worker
Nightingale Nursing Services
10.2020 - Current
Part-Time Child Youth Worker
Hatts Off Inc.
09.2019 - 03.2020
Company Nurse
Rafael L. Zuluaga Realty
06.2018 - 12.2018
Level 12- Program, Project & Service Management Associate / Project Control Services Associate
Accenture, Inc.
12.2014 - 05.2018
ESL Instructor
Welts Phil En Corporation
08.2013 - 09.2014
Dental Nurse
Maranga Dental Clinic
07.2011 - 02.2013
Graduate Certificate - Retirement Residence (Recreation) Management
Fanshawe College
Graduate Certificate - Health Systems Management
Fanshawe College
Bachelor of Science - Nursing
University of Southern Philippines Foundation