Kyla Sotalbo
Milton,,Ontario
Summary
I am searching for a position that will enable me to exercise my communication, multi-tasking skills and allow me to grow my experience in the hospitality industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Crooked Cue
Mississauga, ON
12.2021 - 04.2024
- Prepare alcoholic and non-alcoholic beverages according to recipe standards.
- Provided services for gatherings of 15 to 150 individuals.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties, including restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Activity Coordinator Intern
Sunrise of Erin Mills
05.2022 - 09.2022
- Implemented and formulated comprehensive activity programs to correspond with the needs and interests of seniors.
- Collaborated with clinical support staff and care professionals to establish a team-based, patient-centered care approach.
- Supported activity leaders and external providers to deliver structured activities.
- Paid attention to the emotional and behavioural health of five to 15 seniors in the room and during special activities, and made necessary adjustments to the program.
Hostess
Milestones Restaurant
Greater Sudbury, ON
08.2018 - 03.2022
- Answered front of house phone to inform customers of wait times, take reservations and fulfill special requests, such as table seating, birthday desserts.
- Greeted and seated guests.
- Notified server after seating parties in section to facilitate prompt service.
- Supported serving staff, by serving food to guests, kept the dining room presentable and ready for guests, by cleaning and setting up tables
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Monitored dining area to assess server capacity and estimate wait times.
Administrative Assistant
Dr. Bernstein Diet and Health Clinics
Toronto, ON
01.2021 - 08.2021
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Updated details in company database by keying in customer contacts and delivery dates.
- Directed customer communication to appropriate department personnel.
Sporting Goods Sales Associate
Sportcheck
Mississauga, ON
08.2019 - 01.2020
- Requested specialty items or niche sporting goods to drive sales and improve rapport.
- Educated customers on latest promotions, sales incentives and other offerings to enable savings and promote loyalty.
- Explained to customers the benefits of certain types of equipment and apparel and discussed product features.
- Recommended shoppers sign up for loyalty programs to keep informed about sales and promotions.
Factory Line Worker
Sofina Foods
Toronto, ON
06.2018 - 08.2019
- Positioned and aligned components to complete accurate assembly work.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
Education
Bachelors of Physical Health Education - Health Promotion
Laurentian University
Greater Sudbury, ON10.2022
High School Diploma -
John Cabot Secondary School
Mississauga, ON06.2018
Skills
- Great verbal and communication skills
- Organized with the ability to multitask
- Ability to work within strict deadline
- Easily adapt into stressful environment
- Dedicated with strong work ethic
- Strong communication skills
Certification
- Worker Health and Safety Awareness in 4 Steps (2021)
- Public Health Ontario Health Promotion Foundation (2021)
- Smart Serve Certification (2022)
Timeline
Activity Coordinator Intern
Sunrise of Erin Mills
05.2022 - 09.2022
Server/Bartender
Crooked Cue
12.2021 - 04.2024
Administrative Assistant
Dr. Bernstein Diet and Health Clinics
01.2021 - 08.2021
Sporting Goods Sales Associate
Sportcheck
08.2019 - 01.2020
Hostess
Milestones Restaurant
08.2018 - 03.2022
Factory Line Worker
Sofina Foods
06.2018 - 08.2019
Bachelors of Physical Health Education - Health Promotion
Laurentian University
High School Diploma -
John Cabot Secondary School
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