KYLA SHAMES
Burlington,Canada
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
Work History
MANAGER
EcoSuds
2018.02 - Current
- Mentored and trained new employees on company policies and procedures.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Assigned, prioritized, and delegated tasks and responsibility to employees.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Carpet Cleaner
EcoSuds
2010.10 - Current
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Supported staff by performing data entry and completing administrative duties.
- Scheduled appointments, maintaining calendars for personnel.
- Prepared invoices for payment processing and tracked accounts receivable and payable activities.
- Conducted regular inspections of completed work to ensure compliance with company standards.
- Increased repeat business by building strong relationships with clients through excellent communication and follow-up practices.
Education
SOCIAL SERVICE WORKER -
Mohawk College
Skills
- Customer service
- Time management
- Staff management
- Operations management
- Team leadership
- Decision-making
- Verbal and written communication
- Operational efficiency
- Planning and implementation
- Office management
Timeline
MANAGER
EcoSuds
2018.02 - Current
Carpet Cleaner
EcoSuds
2010.10 - Current
SOCIAL SERVICE WORKER -
Mohawk College