Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyla Mclauchlin

Kamloops,BC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front of House Employee

Chop N Block
09.2023 - Current
  • Established welcoming atmosphere by greeting each customer warmly.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Performed opening and closing duties diligently, ensuring the shop was ready for optimal operations each day.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.

Server

Joeys Only Seafood
04.2021 - 10.2023
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Dairy Farm Hand

Mardelen Holstiens
07.2018 - 07.2020

Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.

  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Promoted animal safety and health by providing proper nutrition, housing and medical care.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Safeguarded the health of livestock through strict adherence to biosecurity measures to prevent disease outbreaks or contamination risks from outside sources.

Cashier

Rainbow Gas Station
12.2017 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Certificate - Meat Cutting

Thompson Rivers University
Kamloops, Canada
05.2021

High School Diploma -

Sardis Secondary
Chilliwack, BC
06.2020

Skills

  • Strong Work Ethic
  • Complaint Handling
  • Greeting guests
  • Food Safety
  • Cleaning and sanitizing
  • Reliability
  • Problem-solving abilities
  • Team player attitude
  • Cash handling proficiency

Certification

First Aid Level C with CPR Expiry November 2025


Food Safe Expiry March 2025


Serve it Right Expiry August 2025

Timeline

Front of House Employee

Chop N Block
09.2023 - Current

Server

Joeys Only Seafood
04.2021 - 10.2023

Dairy Farm Hand

Mardelen Holstiens
07.2018 - 07.2020

Cashier

Rainbow Gas Station
12.2017 - 04.2018

Certificate - Meat Cutting

Thompson Rivers University

High School Diploma -

Sardis Secondary
Kyla Mclauchlin