Dynamic and dependable, with a proven track record for enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards following health and safety protocals. Excelled in POS operations and demonstrated outstanding communication, contributing to a cooperative team environment. Showcased adaptability and a strong work ethic, significantly improving efficiency and guest relations.
Hi, I’m
Kyla Dobson
Beaverton,ON
Summary
Overview
4
years of professional experience
1
Certification
Work History
Sunset Grill And Restaurant
Hostess Cashier
05.2023 - 10.2023
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Sobeys
Cashier
06.2019 - 08.2022
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved efficiency, organized checkout area for optimal workflow.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Shoppers Drug Mart
Front End Associate
08.2021 - 10.2021
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Tim Hortons
Front End Assistant
06.2020 - 09.2020
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Serve customers efficiently and courteously, enhancing overall customer satisfaction.
- Prepare coffee and handle food adhering to strict health and safety standards.
- Monitor food temperatures regularly to ensure compliance with safety regulations.
- Perform general cleaning and maintenance tasks to maintain a hygienic environment.
Education
University of GuelphGuelph, ON
Bachelor Of Arts And Design from Criminal Justice And Public Policies
University Overview
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- POS system operations
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Team Leadership
Certification
Smart Serve Certified 2023
Smart Serve Ontario, Online Course
This is relevant for dealing with any potential issues related to alcohol consumption in public spaces.
Food Handler Certified 2024
Safe Check Online Course
This course is relevant for safely and consciously handling food products as per Canada's food safety guidelines.
Vulnerable Sector Police Check
York Region June 2024
Timeline
Hostess Cashier
Sunset Grill And Restaurant
05.2023 - 10.2023
Front End Associate
Shoppers Drug Mart
08.2021 - 10.2021
Front End Assistant
Tim Hortons
06.2020 - 09.2020
Cashier
Sobeys
06.2019 - 08.2022
University of Guelph
Bachelor Of Arts And Design from Criminal Justice And Public Policies