Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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KY Soliman

Timmins,ON

Summary

Retail Sales Manager with proven track record at Canadian Tire, achieving substantial sales growth and elevating customer service standards. Spearheaded initiatives that boosted revenue and enhanced team performance through targeted training programs. Expertise in policy development and fostering a collaborative work environment, driving organizational success and high customer satisfaction.

Overview

13
13
years of professional experience

Work History

Retail Manager

Canadian Tire
Timmins, ON
10.2022 - Current
  • Enhanced customer experience by leading daily operations and optimizing service delivery.
  • Fostered positive work environment via effective communication and collaboration.
  • Handled customer inquiries, complaints, and returns to maintain satisfaction.
  • Collaborated with sales, marketing, and management teams to achieve objectives.
  • Managed front-end operations, ensuring smooth customer service experiences.

Sales Manager

SM Store Delgado
04.2021 - 09.2022
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Sales Supervisor

SM Store Delgado
08.2020 - 03.2021
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Mentored junior staff members, fostering professional development and career progression within the organization.

Customer Service Supervisor

SM Store Iloilo
07.2016 - 07.2020
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Supervised customer service team to ensure high-quality service delivery.
  • Managed daily operations to maintain efficient workflow and customer satisfaction.

Executive Assistant

SM Store Iloilo
05.2012 - 06.2016
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Updated and maintained confidential databases and records.
  • Coordinated communication between departments and external stakeholders effectively.

Education

Bachelor of Arts - Broadcasting

West Visayas State Univesity
Iloilo Philippines
03.2011

Skills

  • Store operations and management
  • Marketing and advertising strategies
  • Policy development and enforcement
  • Organizational leadership
  • Customer service excellence
  • Sales management
  • Administrative efficiency
  • Communication skills
  • Operations management

Accomplishments

  • SM STORE CUSTOMER SERVICE REWARDS PROGRAM NATIONAL CHAMPION
  • ACADEMIC ACHIEVER - DEANS LISTER
  • ILOILO PROVINCIAL GOVERNMENT FULL SCHOLAR

Affiliations

  • EVENT HOST
  • PUBLIC SPEAKER
  • FORMER TV AND RADIO LOCAL NEWSREPORTER TRAINEE

References

References available upon request.

Timeline

Retail Manager

Canadian Tire
10.2022 - Current

Sales Manager

SM Store Delgado
04.2021 - 09.2022

Sales Supervisor

SM Store Delgado
08.2020 - 03.2021

Customer Service Supervisor

SM Store Iloilo
07.2016 - 07.2020

Executive Assistant

SM Store Iloilo
05.2012 - 06.2016

Bachelor of Arts - Broadcasting

West Visayas State Univesity

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KY Soliman