Kwafo Yawson
Hamilton,ON
Summary
Enthusiastic individual eager to obtain experience. Driven to contribute to team success through hard work, attention to detail and excellent organization skills. Clear understanding of tasks, company policy and standards. Motivated to learn, grow and excel at this company.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Concentrix
Hamilton, ON
01.2020 - 01.2024
- Provided inbound customer service support using a call flow guide
- Helped customers resolve basic technical issues
- Tracked, documented, and retrieved information in databases
- Maintained a broad knowledge of client products and services such as smartphones, tablets, computers, and wearable technology
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Refilled/renewed medications for customers through Salesforce program
- Accomplished a sales quota of 55% for new customer medication plans.
Production Manufacturer
Gay Lea Foods Co-Operative Ltd
Hamilton, ON
10.2018 - 01.2019
- Updated quality control standards, methods and procedures to meet compliances requirements
- Evaluated quality problems to identify and resolve issues
- Inspected products and machines to ensure quality and efficiency
- Inspected finished products for quality and adherence to customer specifications
- Made repairs to machines and preformed general equipment maintenance
- Made sure that products were produced on time and are of good quality
- Monitored employee actions to ensure adherence to safety procedures.
Production Manufacturer
The Futon Shop
Burlington, ON
06.2014 - 06.2017
- Manufactured futons and various other home furniture appliances
- Inspected products and machines to ensure quality and efficiency
- Inspected finished products for quality and adherence to customer specifications
- Made sure that products were produced on time and are of good quality
- Prepared and maintained production reports and personal records
- Applied lean principles to improve workflow and quality and reduce waste
- Lifted and loaded products into trucks and customer vehicles
- Handled deliveries and shipping tasks
- Interacted and negotiated with customers and shipping receivers
- Cleaned and cleared space for work areas
- Opened and closed warehouse on a regular basis.
Telemarketer
Community Services Inc
Hamilton, ON
01.2013 - 10.2013
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Overcame objections using friendly, persuasive strategies
- Answered calls, took messages and transferred calls to appropriate individuals
- Escalated concerns or problem calls to management staff
- Skilled at client management software and computer dialing
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Worked nights and weekend shifts.
Education
Ontario College Diploma - Electrical Engineering Technician - Power - 403
Mohawk College
04.2024
High School Diploma - English, Math, Business Marketing, Law
Delta Secondary School
06.2012
Skills
- Hardworking
- Capable of lifting heavy objects
- Trouble shooting skills
- Strong team player with the ability to work independently
- Ability to multi task and preform various duties as required
- Strong communication skills
- Honest dependable, and able to learn quickly
- Flexible and able to take shifts
- Interpreting schematics
- Analyzing blueprints
- Canadian Electrical Code (CEC)
- Computer Skills: Proficient with Microsoft Word, Excel, Power Point, Google Chrome, AutoCAD Electrical, RS Logix 5000
Websites
References
Available upon request
Timeline
Customer Service Representative
Concentrix
01.2020 - 01.2024
Production Manufacturer
Gay Lea Foods Co-Operative Ltd
10.2018 - 01.2019
Production Manufacturer
The Futon Shop
06.2014 - 06.2017
Telemarketer
Community Services Inc
01.2013 - 10.2013
Ontario College Diploma - Electrical Engineering Technician - Power - 403
Mohawk College
High School Diploma - English, Math, Business Marketing, Law
Delta Secondary School
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