LARRY MARTIAL ISIBO IMANZI
Montreal,Canada
Summary
With 2 years of experience in A&C Group Ltd and few months of working as a Customer care agent in MTN Rw.I Proved expertise in a good customer care service and reliable call center skills, consistently delivering exceptional outcomes in providing sustainable customer service. Known for strong problem-solving skills, effective communication, language fluency, quality assurance and driven call center operations. Seeking to leverage my skills and experience in a dynamic team environment to drive success and contribute to goals
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Les Trois monkeys
Montreal, Canada
10.2024 - Current
- Hands-on experience in customer service, cash handling and equipment maintenance.
- Other responsibilities include; assisting customers with game instructions, and troubleshooting malfunctioning machines.
- Skills earned included; enhanced communication skills while addressing customer inquiries, proficiency in multitasking with operation tasks and enhanced problem-solving abilities.
Call Center Agent
HGS Canada
01.2024 - Current
- During my time at HGS I specialized in assisting by resolving inquiries efficiently and professionally.
- I provided tailored solutions to meet their needs, whether it involved troubleshooting, guiding, addressing empathy with patients.
- I consistently ensured customer satisfaction by actively listening, staying calm under pressure and maintaining a positive attitude.
- This experience strengthened my communication, problem solving, and multitasking.
Customer Care Call center Agent
A&C GROUP Ltd
Kigali, Rwanda
12.2022 - 11.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Customer Care Call Center Agent
MTN Rwanda
Kigali, Rwanda
08.2022 - 12.2022
- I utilized the company's system and resource to accurately document customer interaction and follow up on inquiries or concerns.
- I provided exceptional customer service by addressing inquiries, resolving issues, and offering solutions.
- It also encouraged me to build and trustful and worthy relationship with the clients to encourage return calls or visits.
Education
High school or equivalent -
Excella School
Kigali, RwandaAssociate -
Columbia College
Vancouver, BCSkills
- Performance improvement
- Computer skills
- Quality Assurance
- Self-driven
- Verbal and written communications
- Hardworking
Timeline
Customer Service Representative
Les Trois monkeys
10.2024 - Current
Call Center Agent
HGS Canada
01.2024 - Current
Customer Care Call center Agent
A&C GROUP Ltd
12.2022 - 11.2023
Customer Care Call Center Agent
MTN Rwanda
08.2022 - 12.2022
High school or equivalent -
Excella School
Associate -
Columbia College