Kurian Mathew
Walmart
Hamilton,ON
4
years of professional experience
IT graduate with diverse internship experience as End User Technical Analyst (Field Services) with Government of Ontario in Troubleshooting, cybersecurity analysis, and networking. Seeking a full-time IT role to apply acquired skills and contribute to technology-driven solutions. Demonstrated expertise in troubleshooting, ensuring network security, and delivering top-notch customer support. Strong foundation in IT complemented by hands-on experience in real-world IT environments. Ready to bring technical knowledge, adaptability, and dedication to a dynamic team.
Work History
Store Standards Associate
3 Years 9 Months- Ensured compliance with store standards and policies to maintain operational excellence.
- Conducted regular audits of merchandise presentation and inventory organization, enhancing customer experience.
- Collaborated with team members to implement best practices in product placement and signage.
- Trained new associates on store processes and operational procedures, fostering a knowledgeable workforce.
- Collected shopping carts from parking areas and ensured their availability at store entrances while maintaining parking lot cleanliness.
End User Technical Analyst (Co-Op)
7 Months- Provided technical support to directors, executives VIP, support staff and government employees, addressing computer, email, phone connectivity, network, software or hardware inquires via phone, email, walk-in, inbound ticket and remote support tools.
- Maintained records of communication, problems and remedial actions taken, and resolution by creating detailed trouble tickets using BMC remedy ticketing system.
- Taking proactive measures to bring non-compliant devices on Microsoft Azure/ Intune into alignment with established policies, including enforcing security configurations and settings. Utilizing Intune management features to push necessary applications and updates to devices seamlessly, enhancing operational efficiency and user productivity.
- Proficient in IT operational activities such as BMC Remedy for incident management and service level management.
- Experienced with Microsoft Azure/Intune, Global Protect/Cisco AnyConnect VPN, SDA Toolkit, SCCM, Desktop Management/ Remote Admin tools and ON Request.
- Skilled in managing print services and providing onsite support in Tech lounge or oncall for IT-related queries.
- Well-versed in industry best practices including ITIL and Lean Six Sigma. · Knowledgeable in handling Government Infrastructure, including managing Active Directory user accounts, Azure AAD, DNS, DHCP, password resets and unlocks and Enterprise Email Accounts.
- Experienced in Mobile Device Management tools and managing file shares for data storage and collaboration.
- Familiarity with desktop technologies such as Microsoft Office 365, Power BI, and Adobe products.
- Managed incident resolution efficiently, ensuring minimal impact to stakeholders by proactive communication during service outages. Monitored internal system notifications, adhering to Service Level Agreements (SLAs) for prompt response and downtime communication.
- Proficiently execute PC reimaging (Win 10/11) processes, seamlessly upgrading operating systems to newer versions while ensuring minimal disruption to workflow.
- Skilled in managing multiple tasks concurrently, maintaining efficiency, and meeting project deadlines.
Education
Associate of Applied Science - Computer Systems Technician – Network Systems
Skills
Technical assistance
Retail operations
Microsoft Office Suite
Technical skills
Task management
Customer service
Adaptability
Continuous learning
Process improvement
Interpersonal skills
Timeline
End User Technical Analyst (Co-Op)
Ministry Of Public and Business Service Delivery
01.2024 - 08.2024Read More
Store Standards Associate
Walmart
10.2022 - CurrentRead More
Mohawk College of Applied Arts And Technology
Associate of Applied Science from Computer Systems Technician – Network Systems
Read More