Kunta Muange
Social Service Worker
Milton,ON
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
7
7
years of professional experience
Work History
Service Coordinator Specialist
Acclaim Health
10.2022 - 05.2025
- Organized and scheduled health services to the clients in the Halton Region.
- Resolved service issues by clarifying complaints; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment.
- Track and report on client progress, employer engagement activities, and program targets.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Developed and maintained strong relationships with employers in health care and social services sectors in order to create opportunities for clients.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Provided motivation and guidance to clients during challenges in when dealing with health care.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Life Enrichment Co-coordinator
Maple Villa Long-Term Care Centre
06.2021 - 01.2023
- Facilitated group activities with residents.
- Conducted and documented assessments such as "Getting to Know Me" MMSEs, Initial and Annual assessments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Entered data, generated reports, and produced tracking documents using the PointClickCare system.
- Assisted residents with meals.
- Assisted with lifting and/or transferring of residents in collaboration with staff.
- Participated in a multi-disciplinary team in the development and provision of appropriate services and programs for older adults.
- Executed plans to make sure older adults were well taken care of by providing options in their well being and making those needs are met.
- Increased participant engagement by designing interactive activities and fostering a welcoming environment.
- Championed diversity initiatives within the organization, fostering an inclusive culture where all team members felt valued and respected.
Education
Social Service Worker-Gerontology Diploma Program - Social Services
Sheridan College
Oakville, ON01.2024
Bachelor of Applied Arts Program - Paralegal Studies
Humber College
01.2013
Skills
- Graduated in the Social Service Worker-Gerontology Diploma Program at Sheridan College, April 2024
- Ability to identify needs, strengths and resources of older adults to assist them in setting goals that promote their optimal functioning, well-being, and quality of life
- Develop and maintain helping relationships which adhere to professional, legal and ethical standards aligned with social service work
- Assess diverse needs and experiences of individuals, groups, families, caregivers and communities, to promote accessible and responsive programs and services
- Proficient in the use of Microsoft Office tools (Microsoft Word, Excel, PowerPoint, Outlook)
- Involved in the Health and Safety Committee where I utilize my knowledge and skills to ensure a safe work environment for my employees
- Telephone communication, Client advocacy, Notetaking and documentation, Detail orientation, Customer expectation management, Time management, Active listening, Multitasking Abilities, Teamwork and collaboration, and Conflict resolution
Languages
English
Full Professional
Timeline
Service Coordinator Specialist
Acclaim Health
10.2022 - 05.2025
Life Enrichment Co-coordinator
Maple Villa Long-Term Care Centre
06.2021 - 01.2023
Social Service Worker-Gerontology Diploma Program - Social Services
Sheridan College
Bachelor of Applied Arts Program - Paralegal Studies
Humber College
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