KUNAL SARANGAL
Brampton,ON
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Seven Eleven
Toronto, ON
04.2023 - 11.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered prompt service to prioritize customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Branch Manager
Pal Agro Services
Hoshiarpur, Punjab, India
08.2018 - 03.2023
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
MBA - Marketing And Finance
CT Group of Institution
Shahpur, Punjab, India05.2018
Post-Degree Certificate - Computer Application
Mehr Chand Technical Institute
Jalandhar, Punjab, India05.2016
Bachelor of Commerce - Accounting
St. Soldier College
Jalandhar, Punjab, India05.2015
Skills
- First Aid/ CPR
- Customer Services
- Report Generation
- Data Collection
- Account Updating
- Scheduling
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
References available upon request.
Licenses
- Security Guard
- First Aid/ CPR
- G2 Driving Licence
Timeline
Customer Service Representative
Seven Eleven
04.2023 - 11.2023
Branch Manager
Pal Agro Services
08.2018 - 03.2023
MBA - Marketing And Finance
CT Group of Institution
Post-Degree Certificate - Computer Application
Mehr Chand Technical Institute
Bachelor of Commerce - Accounting
St. Soldier College