Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ADELODUN (ADEL) OLUFEMI-OLUDE

Edmonton

Summary

A compassionate and people-centered professional with extensive experience in shelter coordination and healthcare assistance, known for providing excellent service that promotes dignity, kindness, and equity. Maximizing my potential within the social and healthcare industry in supporting and caring for the vulnerable who depend solely on healthcare and community service providers to navigate life daily. I am always ready to give my best and all to achieve excellent service delivery.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

HGS Canada
10.2022 - Current
  • Address customer inquiries over the phone, adhering to communication guidelines, policies, and procedures.
  • Manage and update customer accounts, recording pertinent information.
  • Provide product or service recommendations tailored to customer needs and preferences.
  • Process account upgrades and cancellations upon customer request.
  • Address and resolve customer complaints by offering alternatives and solutions.
  • Verify customer satisfaction with their purchases or services.

Shelter Coordinator

Dante Chan Christian Centre
01.2021 - 09.2023
  • Company Overview: South Africa
  • Assisted Service users in performing activities of daily living (ADL), such as bathing, dressing, eating, toileting, routine hygiene and personal hygiene.
  • Recorded daily involvement and attendance of service users, and forwarded compilation and completion of monthly calendars and Statistics to the Recreation Therapist and the Recreation Therapy Manager.
  • Delivered recreation comprehensive therapeutic service to children, youths, adults, and the disabled community.
  • Attended relevant training, conducted community workshops to promote different programs and educated the public on available services.
  • South Africa

Program Coordinator

Trauma Care International Foundation
09.2013 - 12.2020
  • Company Overview: Nigeria
  • Ensure accurate emergency support is provided to service users.
  • Escorted clients to health or service appointments.
  • Delivered daily spiritual support and care, offered counselling and support to service users and their families.
  • Participated in the training and orientation of new and existing staff as required.
  • Participated in case reviews and assessments when required and demonstrated my commitment to improving the lives of those in our care.
  • Assisted clients with safe lifting, transferring, repositioning and movement.
  • Observed, monitored, and recorded clients’ physical and emotional well-being and promptly reported any changes to senior staff.
  • Encouraged clients to participate in social and recreational activities.
  • Carried out personal care and helped residents with day-to-day activities.
  • Nigeria

Relationship, Administration & Sales Manager

Believers Loveworld Incorporated
07.2008 - 09.2013
  • Company Overview: Nigeria
  • Recommend sponsorship packages that fit sponsor's budget and interest.
  • Establish strong client relationships.
  • Developed and implemented a new filing system, resulting in a 30% reduction in time spent searching for documents and improving overall office efficiency.
  • Seek new business opportunities and build client relationships through networking and referrals.
  • Drafted and edited correspondence, emails, and presentations. While also planning and coordinating meetings, events, and conferences.
  • Managed calendars, scheduled meetings, and coordinated travel arrangements.
  • Standardized processes from production and service delivery, which resulted in Richer, easier, and faster output within the system.
  • I interacted with international and local vendors, suppliers and contractors as needed.
  • Managed the office budget and reconciled invoices, saving the company $10,000 annually through negotiating better rates with vendors and identifying cost-saving opportunities.
  • Managed social media and online presence.
  • Nigeria

Education

BA - Mass Communication

Ogun State University
01.2008

Skills

  • Compassionate and people centered
  • Effective communication skills
  • Therapy Assistant
  • Flexible and adaptable
  • Microsoft Office Proficiency
  • Time management skills
  • Quick to learn and implement new ideas
  • Ability to work effectively within a team
  • Highly creative in coming up with personalized solutions
  • Understanding health and safety guidelines
  • First Aid/ CPR

Certification

  • Customer Care Skills and Telephone Etiquette, Allison Academy, 03/01/25
  • Blended Learning workplace First Aid & Alberta Plus, 09/01/23
  • First Aid /CPR, Trauma Care International Foundation, 02/01/20
  • Promoting Mental Health and Well-being, 03/01/23
  • Nonprofit Leadership & Management Program, Lagos Business School, 07/01/19
  • Diploma in Public Relations, Nigeria Institute of Public Relations, 12/01/13

Timeline

Customer Service Representative

HGS Canada
10.2022 - Current

Shelter Coordinator

Dante Chan Christian Centre
01.2021 - 09.2023

Program Coordinator

Trauma Care International Foundation
09.2013 - 12.2020

Relationship, Administration & Sales Manager

Believers Loveworld Incorporated
07.2008 - 09.2013

BA - Mass Communication

Ogun State University

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ADELODUN (ADEL) OLUFEMI-OLUDE